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6. How to register your product guarantee
IMPORTANT: It's important to register your ROINTE product as part of our guarantee service, in
case you wish to make a claim.
You can register your ROINTE product in the following ways:
WEBSITE
1.
Go to www.rointe.com/uk/register-your-guarantee/.
2.
Login to your existing account or create a new account if you need to.
3.
Click on "My products".
4.
Enter your product reference (alphanumeric and in upper case).
5.
Enter your serial number (26 digits located on the metal tag on your product and starts with 843).
6.
Upload your proof of purchase, such as invoice in PDF, JPEG or PNG format. This is not
mandatory but by doing so you ensure your guarantee period is accurate.
7.
Click "Register".
8.
Congratulations! Your product is now registered.
EMAIL
1.
Send an email to support@rointe.co.uk with the following information:
•
Customer name
•
Address and postcode
•
Telephone number and email address
•
Product reference (as described above)
•
Serial number (as described above)
•
Product purchase date and proof of purchase (as described above).
2.
Our Technical Support team will confirm your product registration and request any additional
information needed via email.
POST
1.
Post the information listed in the EMAIL section above to:
•
INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK, C/E Parcela 43, 30140, Santomera
(SPAIN)
2.
Please ensure you obtain proof of posting.
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