Troubleshooting Guide - hestan KIC Serie Manuel D'utilisation Et D'entretien

TROUBLESHOOTING GUIDE

ERROR CODES ERROR CODES
Error codes are displayed by the 7-segment display with "E" or "ER" plus the error number.
Error Description
message
Control is detecting a key being
"flash" activated for more than 10
seconds.
Defective Key evaluation . Control
Er 22
unit cuts off after 3.5 - 7.5 sec.
Er20 Flash-failure
NTC value is not within its
specification
Er36
(value < 200mV or > 4.9V; the
control unit cuts off
Configuration data incorrect
Er31
Er47
Communication error between TC
and induction
E2 Overheating of the induction coils
Secondary voltage of the power
unit too high (primary > 300V).
U400
Control unit cuts off after 1 sec,
sounds a continuous tone.
Error on filter board
E5
Error on power unit
E6
E9 Coil temperature sensor defective
Problem
Nothing works
Heating elements do not
heat properly
Glass ceramic surface is
see-through or appears
to be red in color
Possible error reason
Water or cooking
utensils on the glass
above the control unit
Short-circuit or no
continuity in the range
of the key evaluation
Faulty microcontroller
Short-circuit or cut-off
at NTC
Configuration of
induction necessary
None or faulty
communication!
Control unit is wrongly
connected
Cause
Cooktop not connected to proper
electrical circuit.
Fuse is blown or circuit breaker is tripped.
No electricity to the cooktop.
Cooktop is in lockout mode.
Improper cookware is being used.
Under direct or bright lighting, you will
sometimes be able to see through the glass
and into the chassis due to its transparent
quality. You may also notice a red tint
under these conditions.
Troubleshooting
Clean the operational surface
Exchange control unit
Exchange control unit
Exchange control unit
New Configuration
Ensure that connection cable
is plugged on correctly and
functional.
Cooling down necessary
Connect to correct mains
voltage
Exchange filter board
Exchange power unit
Exchange temperature sensor
Possible Remedy
Have electrician verify that the
proper rated cooktop voltage is
being supplied to the cooktop.
Have electrician replace fuse or
reset circuit breaker.
Have electrician check your
power supply.
Unlock cooktop.
Select proper cookware as
outlined in the Cooktop
Operation section of this manual.
These are normal properties of
black ceramic glass panels.
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