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TROUBLESHOOTING
FIND AVAILABLE REPLACEMENT PARTS AND
ACCESSORIES AT HOOVER.COM.
IF APPLIANCE IS NOT WORKING AS IT SHOULD,
HAS BEEN DROPPED, DAMAGED, LEFT
OUTDOORS, OR DROPPED INTO WATER, CALL
CUSTOMER SERVICE AT 1-800-406-2005 PRIOR
TO CONTINUING USE.
ACCESSORIES
Look for these accessories on Hoover.com or
Hoover.ca or call 1-800-406-2005.
GENUINE PARTS AND ACCESSORIES:
We recommend using only with genuine
HOOVER® replacement bags (for Hoover
bagged uprights), parts, and accessories.
Damage caused by use with other than genuine
HOOVER® bags, parts, and accessories is not
covered by and may void YOUR WARRANTY.
WARNING:
To reduce the risk of injury from moving parts
- remove battery before cleaning or servicing.
Problem
Possible Cause
Vacuum won't run
1. Auto Stop feature has been triggered.
2. Your battery may not be inserted properly. 2. Make sure the battery is fully seated in battery cavity.
3. Your battery may not be charged.
4. Your battery may be too hot.
5. There may be internal component damage. 5. Call for service: 1-800-406-2005.
Vacuum won't pick
1. Filter Bag full and/or lower tube clogged. 1. Empty Filter Bag
up or Low suction
2. Broken or worn belt.
3. Brushroll and/ or Lower Tube.
Dust escaping
1. Filter Bag full.
from vacuum
2. Filter Bag not installed correctly.
3. Tubes not installed correctly.
Vacuum is difficult to push
1. Wiper blade and metal guards.
or won't move forward
Smoky/burning
1. Belt broken or stretched.
smell detected
2. Brushroll is clogged.
Mode
Battery Pack
POWER
Without Battery Pack
Hot Battery Pack
TESTING
COLD Battery Pack
DEFECTIVE
Defective
•
If defective, try to repeat the conditions a second time be removing and reinstalling the battery pack. If LED status repeats a
second time, try charging a different battery.
•
If a different battery charges normally, dispose of the defective pack
•
If a different battery also indicates "Defective", the charger may be defective.
Charging – LED lights
CHARGING
will flash depending
on charge level
Charged – lights will
FULL
go off
Every ONEPWR
battery works with every ONEPWR
™
Battery:
Model #
2.0 Ah
BH15020
3.0 Ah
BH15030
3.0 Ah MAX
BH25030
4.0 Ah
BH15240
4.0 Ah MAX
BH25040
6.0 Ah
BH15260
CAUTION:
To reduce the risk of injury from moving parts
- Unplug before servicing. Do not use cleaner without brushes in place.
Possible Solution
1. Unit may have been put in upright position while on. Recline
the unit turn the power to "0" or Off and then turn back on.
3. Check the Charge Level Indicator and charge the battery if
it's low.
4. Remove battery and let cool for 30 minutes, replace battery
and retry or replace with second charged battery.
2. Replace belt
3. Check Lower Tube
Check Brushroll
1. Empty Filter Bag
2. Review Filter Bag removal & replacement
3. Review Tube installation.
1. Step 1, "Maintenance, Quick Access Brush roll Cleaning"
1. Replace brushroll belt
2. Clear / remove debris from brushroll
Red LED On
White LED On
Charger
Charger
On for 3 seconds
On for 3 seconds
ON
OFF
ON
OFF
Flashing
OFF
OFF
Flashing
OFF
On for 15 seconds
product.
™
HEPA Media Filtration bags
Charger
Dual Bay Charger
0.5A Compact Charger
1.5A Compact Charger
Action Needed
Ready to charge battery pack
When battery pack reaches normal
temperature, charger begins
charge mode
When battery pack reaches normal
temperature, charger begins
charge mode
Battery pack or charger is defective
Battery is being charged
Charging is complete; charger
maintains charge mode
AH15600
BH05000
BH05200
440014514
440014513
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