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Troubleshooting

The computer does not recognize
the drive.
The MP indicator (
Cannot play disc or read data from it.
Cannot eject disc.
E
A blue background appears on the
screen with the MPEG image.
The disc tray does not close.
The computer hangs or reboots.
Windows XP
Cannot access file for CD-ROM
drive or DVD-ROM drive.
10
) does not light.
Is the disc loaded on the tray correctly?
Is the disc bent, scratched, or dirty?
Is the computer powered on?
To remove a disc when the
computer is powered off, in-
sert a pointed object (e.g., the
bent-out tip of a paper clip, or
the tip of a pencil or ballpoint
pen) into the emergency hole.
Pushing it completely to the
end will free the tray so that it
can be pulled out.
Did you open the drive or remove the disc while it
was operating?
Re-insert the disc and close the drive. Press
Enter .
Did you touch the eject button when you close the tray?
When the CD-ROM drive or DVD-ROM drive is re-
placed after the CD-R/RW drive has been installed
in the Multimedia Pocket, files inside the drive some-
times cannot be accessed.
In this case, execute [Scan for hardware changes] us-
ing the following procedure.
1 Select [Device Manager] in [start] - [Control
2 Select the drive displayed under [DVD/CD-ROM
3 Select [Action] - [Scan for hardware changes] from
Check the settings by following the instructions
in "Preparations".
Is the drive properly mounted in the multimedia pocket?
Is an external drive (CD-ROM drive, DVD-ROM
drive, etc.) connected?
When the drive is installed, do not use an external
drive (CD-ROM drive, DVD-ROM drive, etc.).
Was the computer turned off before the installa-
tion/removal of the drive?
The computer needs to be off so that the drive
can properly initialize during Windows startup.
Panel] - [Performance and Maintenance] - [Sys-
tem] - [Hardware] .
drives] (e.g., MATSHITA****), then select [Action] -
[Uninstall] from the menu and select [OK].
the menu. (Microsoft Corp. has reported that the above
noted problem occurs.)
Emergency Hole

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