Canon imagePROGRAF TX-4000 Guide D'installation page 15

How to Display the Online Manuals
Online Manual that describes how to use the printer in detail is published on the Web. Access it using the following procedure as needed.
1
Access the Canon website by any of the following methods.
• Enter the URL
• Scan the QR code
* A special app is needed in order to scan the QR code.
Responding to Messages
Error messages may appear on the touch screen of the operation panel when setting up printer. If so, it may not indicate a problem with the printer, and the issue may be
easily resolved. Common messages and the causes are listed here with corrective actions. For details on other messages, refer to the Online Manual.
Message
The ink tank is not installed.
Install the ink tank properly.
Print head cannot be recognized correctly.
Open the top cover and install the correct
print head.
The paper is loaded askew.
Lift the release lever and reload the paper.
Unsupported paper size.
Lift the release lever and replace the paper.
Hardware error ECxx-xxxx
(x represents a letter or number)
Printer error has occurred.
Turn the device off, wait a while, and then
turn it on again.
Error Ecxxx-xxxx
(x represents a letter or number)
Printer error has occurred.
See the manual and contact the service
center.
Cause
There is no ink tank loaded.
The ink tank is not firmly installed all the way in.
The print head is not installed.
Electrical contact failure in the print head.
The paper may not be aligned with the paper alignment
line.
The roll paper is fed even though cut sheet remains
selected as the paper source.
The belt stopper or the tape inside the top cover has not
been removed.
You may have encountered an error that cannot be
resolved.
You may have encountered an error that cannot be
resolved.
14
2
Click or tap Read Online Manual.
Perform the remaining operations by following the instructions on the
screen to display the Online Manual.
Load or reload the ink tank.
(Refer to step 1 on p.7 to step 10 on p.8)
Install the print head.
(Refer to steps 1-9 on p.9)
Remove the print head, make sure that no debris is adhered to the
contacts on the print head and the carriage, and then reinstall the
print head.
Reload the paper so that the edge of the paper is aligned with the
paper alignment line. (Refer to steps 2-6 on p.10)
Release the release lever and reload the paper. Tap the paper
settings display area from the home screen, then
icon), then Replace paper, and feed the roll paper again. For
details, refer to "Removing the Upper Roll from the Printer" and
"Loading the Upper Roll on the Printer" in the Online Manual.
Turn off the power, open the top cover, and remove the tape and
the belt stopper, then turn the power on.
Turn off the printer and wait at least 3 seconds before restoring the
power.
If the message appears again, write down the error code and
message, turn off the printer, and contact your Canon dealer for
assistance.
Write down the error code and message, turn off the printer, and
contact your Canon dealer for assistance.
Corrective Action
(roll paper