Troubleshooting - VISIOMED BewellConnect MyThermo BW-CX10 Mode D'emploi

13. TROUBLESHOOTING

If you have one of the following problems while using your MyThermo BW-CX10, please refer to
this breakdown service guide to help resolve the problem. If the problem persists,
please contact our customer service at +33 892 350 334.
THE SCREEN DO NOT SHOW ANYTHING :
Check that the device has enough battery
screen displays temperature superior to 95°: the temperature is in Fahrenheit. Change
the measurement unit to Celsius.
THE SCREEN DISPLAYS THE BODY TEMPERATURE INFERIOR TO 32°C (89.6°F): TO MEA-
SURE A BODY
temperature, the BODY mode must be selected. If you are on SURFACE TEMP mode, the 32°C
(89.6°F) temperature displayed is showing the external temperature that your body releases.
THE SCREEN DISPLAYS THE MESSAGE HI: when using the MyThermo BW-CX10, the message
HI can show on the screen. The analysis is above the measurement range selected, either supe-
rior to 43°C (109.4°F) in BODY Mode or superior to 93.3°C (199.9°F) in SURFACE TEMP Mode.
THE SCREEN DISPLAYS THE MESSAGE LO: when using the MyThermo BW-CX10, the message
Lo can show on the screen. The temperature analysed is under the measuring range selected,
either less than 32°C (90°F) in BODY Mode or less than 0°C (32°F) in SURFACE TEMP Mode.
This message displays in various cases – please find below a list of the main cases:
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BW-CX10_MANUAL_FR-UK_072015.indd 30-31
REASONS FOR LO MESSAGE DISPLAY ADVICE
Lors de l'utilisation du MyThermo BW-CX10, le message Lo peut s'afficher.
La température analysée est au-dessous de la plage de mesure du mode sélectionné, soit moins
de 32°C en mode BODY, moins de 0°C en mode SURFACE TEMP.
Ce message s'affiche dans différents cas – ci-après une liste des cas principaux :
Causes du Message Lo
Temperature reading hampered by hair,
perspiration...
Temperature hampered by an air flux.
Temperature readings too close together,
MyThermo did not have the chance to boot
itself.
The measuring distance is too far.
BLUETOOTH CONNECTION
If you meet trouble with the Bluetooth connection:
- Check that your are in range of the Bluetooth accessory which you are trying to pair with My-
Thermo.
- Make sure that your Bluetooth accessory is turned on and fully charged or connected to power.
- Make sure that you are in Body Mode on your MyThermo. You cannot send Surface temp mea-
surement or Room measurement to your Bluetooth accessory.
BewellConnect - BW-CX10 - User Manual - 112014
Solutions
Make sure that there is no obstruction prior
to taking a temperature.
Make sure there is no air flux as this could
interfere with the infrared system.
Respect the pause of 15 seconds minimum
between two readings – 1 minute pause is
advised.
Please respect the measuring distance
(between
5 and 8 cm – 2 in and 3.14 in).
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