Whirlpool W10441082B Manuel D'instructions page 12

FOR SERVICE TECHNICIAN'S USE ONLY
TROUBLESHOOTING GUIDE #2
PROBLEM
NO BUTTON SOUND
INCORRECT WATER
TEMPERATURE
CLEAN WASHER LED
FLASHING AT END
OF WASH CYCLE
SANITIZE CYCLE LED
FLASHING AT END
OF WASH CYCLE
(SANITIZE TEMP
NOT ACHIEVED)
DRUM LIGHT DOES
NOT TURN ON
(on some models)
LEAKING
VIBRATION OR NOISE
POOR WASH
PERFORMANCE
Please reference
Use & Care Guide
PAGE 12
POSSIBLE CAUSE
Button sound has been deactivated.
Water hose installation.
No hot water dispensed.
Heating element problem.
Temperature sensor problem.
The washer has run 30 wash cycles
and is indicating a reminder to execute
the Clean Washer cycle.
Water hose installation.
No hot water dispensed.
Heating element problem.
Temperature sensor problem.
Door switch problem.
Harness connections.
Drum light problem.
Supply hose connections.
Drain hose installation.
Plugged drain hose or house drain pipe.
Overloading the washer.
Internal hose connections.
Check bellows.
Dispenser leaking.
Ventilation tube leaking.
Heater leaking.
Heater is loose.
Shipping kit not removed.
Washer not level.
Floor stability.
Rubber feet not installed.
Leveling lock nuts not tightened.
Clogged inlet screens making
high-pitched noise.
Spring/damper installation.
Washer panel noise.
Ventilation hose becoming disconnected.
Water level sensor hose slapping on the tub.
Oversuds.
Incorrect water level.
Clothes wet after cycle is complete.
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection.
CHECKS & TESTS
See TEST #2: User Interface (UI), pg. 14.
Make sure inlet hoses are connected properly and that valves are
turned on fully. The hot and cold valves on the washer are labeled.
Ensure that household hot water is present at the tap. Minimum:
120°F (49°C).
See TEST #9: Heating Element, pg. 19.
See TEST #10: Temperature Sensor, pg. 19.
Run the Clean Washer cycle. If not, the "Clean Washer" LED will stop
flashing at the end of a wash cycle after running 3 more regular wash
cycles. After 30 more wash cycles are completed, the "Clean Washer"
LED will again flash at the end of a wash cycle, reminding the customer
to run a Clean Washer cycle.
Make sure inlet hoses are connected properly and that valves are
turned on fully. The hot and cold valves on the washer are labeled.
Ensure that household hot water is present at the tap. Minimum:
120°F (49°C).
See TEST #9: Heating Element, pg. 19.
See TEST #10: Temperature Sensor, pg. 19.
See TEST #4: Door Lock System, pg. 16.
Check harness continuity and connections between UI and drum light.
See TEST #5: Drum Light, pg. 16.
Check hose connections and for damage to rubber gasket due
to over-tightening.
Check for proper drain hose installation.
Check drain hose for obstructions and make sure house drain pipe
is not blocked.
Overloading can partially push the door open.
Check internal hose connections for leakage.
Check for holes in the bellows. If there are none, remove, reposition,
and reinstall the bellows. Make sure the bellows is not wrinkled.
Check the dispenser for leakage from the front and from the
plastic box itself.
Make sure that the ventilation tube connected to the rear of the tub
is installed properly.
Make sure heater is seated and torqued down properly.
Make sure heater is torqued down to 4.5Nm ± 0.5Nm.
Verify that shipping bolts and spacers are removed.
Level washer per installation instructions.
Weak floors can cause vibration and walking of the washer.
Install rubber feet on leveling legs.
Tighten leveling lock nuts.
Disconnect hoses and clean screens.
Check for proper spring and damper placement and installation.
Inspect washer panels for bending, warpage, or damage. Check
for loose fasteners.
Verify connection of ventilation hose to the tub and to the back bracket.
Make sure the hose is fastened properly.
1. Verify use of HE detergent.
2. Excessive detergent usage.
3. Check drain hose and filter for obstructions.
See "WON'T FILL", pg. 11.
1. Single or tangled items in the washer.
2. Oversuds (see above).
3. See "WON'T DRAIN", pg 11.
1. Check proper water supply.
2. Not using HE detergent.
3. Verify that load is not bunched or bundled when placed in washer.
4. See TEST #6: Water Inlet Valves, pg. 17.
1. Verify that load is not bunched or bundled when placed in washer.
2. Not using HE detergent.
3. Not using correct cycle.
4. Not using dispensers.
1. Washer overloaded.
2. Bleach was added incorrectly (directly into the tub
2. rather than through the dispenser).
3. Sharp items in tub.
Refer customer to "Use & Care Guide".
DO NOT REMOVE OR DESTROY