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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Possible Cause
Gas leaking from
• Damaged hose.
cracked/cut/burned
hose.
Gas leaking between
• Improper installation, connection not tight,
gas inlet pipe and quick
disconnect socket.
Fire coming through
• Fire in burner tube section of burner due to
control panel.
Grease fire or
• Too much grease buildup in burner area.
continuous excessive
flames above cooking
surface.
Troubleshooting
Problem
Possible Cause
GAS ISSUES:
• Trying to light wrong burner.
Burner(s) will not light
using ignitor.
• Burner not engaged with control valve.
(See Electronic Ignition
Troubleshooting also)
• Obstruction in burner.
Continued on next page.
• No gas flow.
ELECTRICAL ISSUES:
• Electrode cracked or broken; "sparks at
• Electrode tip not in proper position.
• Wire and/or electrode covered with cooking
• Wires are loose or disconnected.
• Wires are shorting (sparking) between
• Dead battery.
failure of pipe joint compound or teflon
tape.
blockage.
crack."
residue.
ignitor and electrode.
Prevention/Solution
• Turn off gas at source on natural gas systems. If the hose is cracked
or cut but not burned, simply replace the hose with an approved
replacement from the manufacture. If the hose is burned, the cause
could be other than a faulty hose. Discontinue use of grill until a
plumber or gas technician has investigated and corrected the
problem.
• Turn off Natural Gas at source. Remove quick disconnect socket and
visually inspect for damage. Re-apply pipe joint compound or
approved teflon tape.
• Turn off control knobs and Natural Gas at source. Leave lid open to
allow flames to die down. After fire is out and grill is cold, remove
burner and inspect for spider nests or rust. See Spider Alert and
Cleaning the Burner Assembly sections of this Use & Care Guide.
• Turn off control knobs and source. Leave lid open to allow flames to
die down. After cooling, clean food particles and excess grease from
inside firebox area, grease tray, and other surfaces.
Prevention/Solution
• See instructions on control panel and in Use and Care section.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or other
matter. See cleaning section of Use and Care.
• Make sure Natural Gas source is turned on.
• Replace electrode(s).
Main Burners:
• Tip of electrode should be pointing toward gas port opening on burner.
The distance should be 1/8" to 1/4". Adjust if necessary.
Side burner:
• Tip of electrode should be pointing toward gas port opening on burner.
the distance should be 1/8" to 3/16". Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire/electrode assembly.
• Replace with a new alkaline battery.
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