Troubleshooting - Stiebel Eltron DHE Connect 18 Utilisation Et Installation

OPERATION

Troubleshooting

6. Troubleshooting
Problem
The appliance will not start despite the
DHW valve being fully open.
When hot water is being drawn off, cold
water flows for a short period.
Temperatures > 43 °C cannot be set.
The appliance does not respond to the
mini wireless remote control; the red LED
illuminates on the mini wireless remote
control.
The appliance does not respond to the
mini wireless remote control; the red LED
only illuminates faintly on the mini wire-
less remote control, or not at all.
The temperature cannot be increased.
"MAX" appears in the status bar.
The flow rate is too low.
The water temperature varies.
The wrong function is called up when you
tap the display.
There is nothing showing on the
Touch-Display or it only responds to user
input slowly.
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Cause
There is no power.
The aerator in the tap or the shower head is
scaled up or dirty.
The water supply has been interrupted.
The air detector detects air in the water. It
switches off the heating output briefly.
Dynamic anti-scalding protection is activat-
ed.
The mini wireless remote control is not
paired with the appliance.
The mini wireless remote control battery is
empty.
Maximum temperature limiting is enabled.
ECO function is enabled.
The wellness shower program is enabled
Display not calibrated correctly.
Programming unit malfunction.
Remedy
Check the fuses/MCBs in your fuse box/distribution board.
Clean and/or descale the aerator or shower head.
Vent the appliance and the cold water inlet line.
The appliance restarts automatically after 1 minute.
Dynamic anti-scalding protection automatically ceases 2 minutes after
draw-off has ended.
Pair the mini wireless remote control again.
Replace the battery.
Disable the maximum.
Disable the ECO function by tapping the symbol once.
Disable the wellness shower program.
Calibrate the display (see chapter "Function descriptions", "Settings / Pro-
gramming unit / Calibrate Touch-Display").
Isolate the appliance from the voltage supply for 20 seconds.
DHE Connect | DHE Touch | 85