Troubleshooting - Boxis AutoShred Manuel De L'utilisateur

Troubleshooting

If you have a problem with your shredder, check the issues and resolutions below.
If you cannot solve the problem, contact our product support experts at
1-866-707-1854.
Issue
Shredder will not
turn on.
Paper is jammed in
the auto feed tray.
Paper is jammed in
the manual entry.
Shredder suddenly
stops while
shredding.
Shredder does not
pull paper from the
auto feed tray.
Solutions
a. Make sure that the power cord is properly plugged into the
shredder.
b. Make sure the Power LED is ON.
c. Make sure there is no paper jam (see "Overload Mode").
d. Make sure the wastebasket is properly closed.
e. Check to see if the shredder has overheated (see "Overheat
Mode").
Press and hold the "Reverse" button to back paper out of the paper
entry. Try gently pulling on the paper to remove it from the shredder.
Alternate between forward and reverse, as needed, until the jam
clears.
This unit is equipped with a motor overload protection circuit, which
may terminate power automatically if the unit exceeds the maximum
run time (see "Overheat Mode"), if the shredding capacity has
been exceeded, or a major jam has been detected (see "Overload
Mode").
a. Make sure that the waste bin is not overfilled.
b. Make sure the feed rollers are cleaned and free of dust. If
rollers are worn, please call product support for replacement
information.
Cutting blades should be lubricated (see "Care and Maintenance").
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