AKASO P30 Manuel De L'utilisateur page 13

TROUBLESHOOTING
1. Why can't I add a device or fail to configure the network?
According to the status of the device indicator, you can determine the cause and solution
of the failure of the network connection.
① Before adding the device, ensure that the device is in red flashing state (2 times in
1 second). If the indicator status is abnormal, please reset the device to factory settings
(press and hold the device RESET button until you hear a beep) (The reset button
position of each product is different, but they are marked with "RESET").
② The device indicator does not turn blue or does not hear the beep.
A. Note that the screen of the mobile phone is aligned with the lens of the device in
parallel, and the distance is kept at about 15cm.
B. Try to adjust the distance between the phone screen and the device before and after,
and keep it for 2 seconds or so in each position.
C. Please check if there are any stains on the surface of the lens of the device.
D. Make sure the screen of the phone is clear, crack-free and non-reflective.
E. Use the other way of network connection
③ The device indicator flashes blue quickly and does not turn constant blue.
A. device does not support 5GHz WiFi, please ensure that when adding device, the
phone is connected to 2.4GHZ WiFi.
B. WiFi password must be entered correctly, and there must be no special characters.
C. Note that the current WiFi network is smooth, it is recommended to try to restart the
router.
④ The device indicator light turns blue. And the APP can not find the device.
A. Try adding devices in other ways
B. If after repeated attempts, the blue light is still on and the device cannot be found.
Please contact customer service for technical assistance.
Note: After any failed addition, you must first reset the device to factory settings when
you need to re-connect the network.
2. When adding a device, the APP prompts that the device has been added by the XXXX
account. What should I do?
Please reset the product to default and try to connect it again.
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3. How to reset the camera to factory settings?
Locate the reset button of the device, press and hold until the indicator light goes out,
release it, hear the beep sound, wait for the device to restart, and the indicator lights up.
4. Camera indicator status description
Constant red: The camera is starting up or running abnormally.
Red light flashing quickly :The camera is ready for network connection.
Constant blue:The camera is running normally.
Blue light flashing quickly:The camera is connecting to the network
5. Why is there a blank in the middle of the video intermittent?
The blank space of the recording timeline represents no video file, and the two video
mode problems are different. SD card recording: After the device is powered off, the SD
card will not continue recording. Please check whether the device is powered off during
the blank time. If it is abnormally powered off, please check whether the power supply,
power cable and machine power interface are normal.
6. Why can't the phone receive an alarm message?
Confirm that the notification permission of the AKASO Smart APP in the phone settings
is turned on, and whether the mobile alarm settings are all enabled in the app. Under
normal circumstances, when an abnormality is detected, a message will appear in the
notification bar of the mobile phone. There is no sound or vibration depending on the
settings of the mobile phone.
7. The APP can't load the video, what should I do if the camera is disconnected?
First check if the camera's power and network are normal. If it is normal, turn off the
camera and then restart it. If the camera is still offline after restarting, please remove the
camera in the APP , reset the camera to factory settings, and then re-add the device.
8. APP prompts access to the device failed, what should I do?
Please reset the device after resetting it to factory settings. If this problem still occurs,
please contact customer service staff for technical assistance.
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