AKASO P30 Mode D'emploi page 15

9. APP often can not load the video, showing disconnect?
Troubleshoot the problem based on the camera's indicator status:
① The indicator light is off, indicating that the device is not powered. Please check
the power supply carefully and the power supply interface is normal. It is
recommended to try the power supply.
② The indicator light is on, in two cases:
A. The indicator light is red, indicating that the camera's network has been
disconnected.
Please check the stability of the Wi-Fi network and restart the router.
It is recommended to move the camera closer to the router.
B. The indicator light is blue, indicating that the camera's network is normal.
Please check if the mobile phone's network is normal. If the mobile phone
network is not smooth, the video stream may not be transmitted to the mobile
phone. It is recommended that the mobile phone switch to Wi-Fi.
10. Why do you have a circle in the middle when watching the video screen, will it
delay?
The circle indicates that the video is loading. The delay indicates that the network
is not smooth. Please check whether the network connected to the camera and
the mobile phone is smooth. It is recommended to bring the camera closer to
the Wi-Fi router.
11. How many people can log in at the same time?
An account can only be logged in simultaneously by one mobile phone,
and others can only watch the camera through the sharing mechanism.
12. How many accounts can I share with my family?
No limit.
13. Why is the shared account operation function not complete?
For security reasons, the shared account permissions are restricted, and some
functions of the device cannot be operated. If other people need to operate the
camera, they can log in directly with the bound account.
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14. Why does configuring a camera network with other mobile phones fail?
A camera can only be bound by one account, and other accounts can only be
viewed through the sharing mechanism. If other accounts need to reconfigure
the camera, please remove the device under the first account.
CONTACT US
For any inquires with AKASO products, please feel free to contact us, we will respond
within 24 hours.
E-mail: cs@akasotech.com
Tel: (888) 466-9222 (US) Mon-Fri (except holiday) 9am-5pm (EST)
Official website: www.akasotech.com
English
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