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Troubleshooting

SYMPTOM
Poor airflows
Supply air feels cold
Dehumidistat in not
operating
Humidity levels are too
high condensation is
appearing on the
windows
Humidity levels are too
low
HRV and/or ducts frosting
up
Condensation or ice build
up in insulated duct to
the outside
Excess water in the bot-
tom of the HRV
Excessive vibration
CAUSE
1/4 in (6 mm) mesh on outside
hood is plugged
Filters plugged
Core obstructed
House grills closed or blocked
Dampers are closed if installed
Poor power supply at site
Ductwork is restricting HRV
Improper speed control setting
HRV airflow improperly
balanced
Outdoor temperature
extremely cold
Outdoor temperature is above
o
o
15
C (59
F)
Check dehumidistat setting it
may be on OFF
Dehumidistat is set too high
HRV is not sized to handle a
hot tub, indoor pool etc.
Lifestyle of the occupants
Moisture coming into the home
from an unvented or unheated
crawl space
Moisture is remaining in the
washroom and kitchen areas
Condensation seems to form in
the spring and fall
HRV is set at too low a speed
Dehumidistat control set too
low
Blower speed of HRV is too
high
Lifestyle of occupants
HRV airflows may be
improperly balanced
HRV airflows are improperly
balanced
Malfunction of the HRV defrost
system
Incomplete vapor barrier
around insulated duct
A hole or tear in outer duct
covering
Drain pans plugged
Improper connection of HRV's
drain lines
HRV is not level
Drain lines are obstructed
HRV heat exchange core is not
properly installed
Dirt on fan wheels
SOLUTION
Clean exterior hoods or vents
Remove and clean filter
Remove and clean core
Check and open grilles
Open and adjust dampers
Have electrician check supply voltage
Check duct installation
Increase the speed of the HRV
Have contractor balance HRV
Turn down the HRV supply speed
Placement of furniture or closed doors is
restricting the movement of air in the
home
If supply air is ducted into furnace return,
the furnace fan may need to run
continuously to distribute ventilation air
comfortably
Dehumidistat is functioning normally (see
Auto Dehumidistat Disable in this manual)
Set the dehumidistat at the desired
setting
Set dehumidistat lower
Cover pools, hot tubs when they are not
in use
Avoid hanging clothes to dry, storing
wood and venting clothes dryer inside.
Fire wood may have to be moved outside
Vent crawl space and place a vapor
barrier on the floor of the crawl space
On humid days, as the seasons change,
some condensation may appear but the
homes air quality will remain high with
some HRV use
Increase speed of the HRV
Set dehumidistat higher
Decrease HRV blower speed
Humidity may have to be added through
the use of humidifiers
Have contractor balance HRV airflows
Note: minimal frost build-up is expected
on cores before unit initiates defrost cycle
functions
Have HVAC contractor balance the HRV
Tape and seal all joints
Tape any holes or tears made in the outer
duct covering, ensure that the vapor
barrier is completely sealed
Look for obstructions in the drain line
Look for kinks in the drain line
Have a contractor service HRV
14

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