Troubleshooting Guide - hestan KRG Serie Manuel D'utilisation

TROUBLESHOOTING GUIDE

Symptom
Range does not operate
(no knob lights, interior
lights, etc.).
Burner will not light.
Burner will not stay lit.
Burner not working well /
lazy or yellow flame.
Gas Odor.
Oven Light not working.
Heat escaping from top of
oven door.
Fan noise / hot air coming
from appliance, even when
off.
Oven Mode and/or Oven
Temperature backlight on
or blinking
Possible Cause
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Gas supply not on / shutoff valve closed.
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Burner ports near igniter, or igniter itself is
obstructed or dirty.
Burner head not installed correctly on base.
Defective or clogged burner valve.
Incorrect orifice or clogged orifice.
Igniter defective (not sparking).
Low gas pressure to unit.
Defective regulator or regulator installed
improperly.
Burner ports obstructed or dirty.
Vent plugged on regulator or regulator
installed improperly.
Low gas pressure.
Burner ports are obstructed or dirty.
Poor combustion, air-fuel mixture not
adjusted properly.
Gas pressure incorrect / incorrect regulator.
Orifice sized incorrectly for gas type.
Burner went out or did not light.
Burner head not installed correctly on base.
Burner ports obstructed or dirty.
Loose or broken gas line.
Ruptured pressure regulator.
Poor combustion, air-fuel mixture not
adjusted properly.
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Bulb is burned out.
Oven door not sealing correctly.
Oven cooling down.
a) Power outage/power came on with one
or more control knobs not OFF.
b) Problem with controller or temperature
sensing
Solution
Check breaker. Call for service
for other issues.
Check shutoff valve.
Check breaker. Call for service
for other issues.
Clean burner ports / igniter.
Check burner head installation.
Call for service.
Clean burner ports / igniter.
Call for service.
Clean burner ports / igniter.
Call for service.
Relight burner.
Check burner head installation.
Clean burner ports / igniter.
Turn shutoff valve to off position
and call for service.
Check breaker. Call for service
for other issues.
Replace bulb.
Check/clean oven door gasket.
Replace if worn.
This is normal. If you DO NOT
hear the fan running during or
after using the oven, call for
service.
Turn both controls OFF. If
problem persists, call for service.
Rangetop can still be used.
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