Troubleshooting Guide - hestan KRD304-NG Manuel D'utilisation Et D'entretien

TROUBLESHOOTING GUIDE

SYMPTOM
Range does not operate
(no display, knob lights,
interior lights, etc.).
Power on but no response
from display.
Burner will not light.
Burner will not stay lit.
Burner not working well /
lazy or yellow flame.
Gas Odor.
Oven Light not working.
Oven door will not open.
Heat escaping from top of
oven door.
Fan noise / hot air coming
from appliance, even when
off.
ERR04, ERR05, ERR08 or
ERR20 code displayed.
POSSIBLE CAUSE
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Control board needs a reset.
Gas supply not on / shutoff valve closed.
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Burner ports near igniter, or igniter itself is
obstructed or dirty.
Burner head not installed correctly on base.
Defective or clogged burner valve.
Incorrect orifice or clogged orifice.
Igniter defective (not sparking).
Low gas pressure to unit.
Defective regulator or regulator installed
improperly.
Burner ports obstructed or dirty.
Vent plugged on regulator or regulator
installed improperly.
Low gas pressure.
Burner ports are obstructed or dirty.
Poor combustion, air-fuel mixture not
adjusted properly.
Gas pressure incorrect / incorrect regulator.
Orifice sized incorrectly for gas type.
Burner went out or did not light.
Burner head not installed correctly on base.
Burner ports obstructed or dirty.
Loose or broken gas line.
Ruptured pressure regulator.
Poor combustion, air-fuel mixture not
adjusted properly.
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Bulb is burned out.
Oven door is latched during self-cleaning
mode.
Oven door not sealing correctly.
Oven cooling down.
Non-critical electronic malfunction.
SOLUTION
Check breaker. Call for service for
other issues.
Turn off circuit breaker for 5
seconds to reset.
Check shutoff valve.
Check breaker. Call for service for
other issues.
Clean burner ports / igniter.
Check burner head installation.
Call for service.
Clean burner ports / igniter.
Call for service.
Clean burner ports / igniter.
Call for service.
Relight burner.
Check burner head installation.
Clean burner ports / igniter.
Turn shutoff valve to off position
and call for service.
Check breaker. Call for service for
other issues.
Replace bulb.
Once oven has reached a safe
temperature, door will un-latch.
If door will not un-latch, call for
service.
Check/clean oven door gasket.
Replace if worn.
This is normal. If you DO NOT
hear the fan running during or after
using the oven, call for service.
Attempt a reset at the breaker. If
error code persists, oven can still
be operated without affected
feature. Call for service at earliest
opportunity.
© 2019 Hestan Commercial Corporation
EN
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