Technical Information - Chauvet Professional COLORdash Accent Série Mode D'emploi

5. Technical Information

General Fixture
Maintenance
Returns
Procedure
Claims
COLORdash™ Accent Series User Manual Rev. 4
To maintain optimum performance and minimize wear, the user should clean the light
fixtures frequently. Usage and environment are contributing factors in determining the
cleaning frequency. As a rule, the user should clean the fixtures at least twice a month.
Dust build up reduces light output performance and can cause overheating. This can
lead to reduced light source life and increased mechanical wear.
CHAUVET® recommends cleaning the fixture's external optics with a soft cloth using
normal glass cleaning fluid.
To clean a fixture, follow the recommendations below:
·
Unplug the fixture from power.
·
Wait until the fixture is at room temperature.
·
Use a vacuum (or dry compressed air) and a soft brush to remove dust collected
on the external vents.
·
Clean all external optics and glass surfaces with a mild solution of glass cleaner or
isopropyl alcohol, and a soft, lint free cotton cloth or a lens cleaning tissue.
·
Apply the solution directly to the cloth or tissue and drag any dirt and grime to the
outside of the lens.
·
Gently polish the external glass surfaces until they are free of haze and lint.
·
When cleaning units with a movable mirror, you should keep the contact with the
mirror surface to a minimum to avoid scratching or damaging it.
Always dry the external optics and glass surfaces carefully after cleaning them.
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #)
before shipping the fixture. Be prepared to provide the model number, serial number,
and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly affixed
label.
Once you receive the RMA #, please include the following information on a piece of
paper inside the box:
·
Your name
·
Your address
·
Your phone number
·
The RMA #
·
A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
The carrier is responsible for any damage incurred during shipping to this product or any
part that shipped with it. Therefore, if the received merchandise appears to have
damages caused during shipping, the customer must submit the damage report and any
related claims with the carrier, not CHAUVET®. The customer must submit the report
upon reception of the damaged merchandise. Failure to do so in a timely manner may
invalidate the customer's claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, the customer must make claims to CHAUVET® within seven (7)
days of receiving the merchandise.
Technical Information
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