Warranty, Guarantee And Product Liability - Austria Email REU Série Notice D'utilisation Et De Montage

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Warranty, Guarantee and Product Liability

Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. The prerequisite for honoring of warranty terms on the part of the manufacturer (hereinafter referred to as Manu-
facturer) is presentation of a paid invoice for the purchase of the appliance in question, whereby the identity of the
appliance including model and fabrication number must be indicated on the invoice and presented by the claim ap-
plicant. The General Terms and Conditions, Terms and Conditions of Sale and Delivery of the manufacturer shall apply
exclusively.
2. The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is prescribed
legally or in the installation and operation guide, have been performed by an authorized electrical technician or instal-
ler who has followed all the required regulations. The hot water tank (excluding outer jacket or plastic cover) must be
protected from exposure to direct sunlight to prevent discoloration of the polyurethane foam and possible cracking of
plastic parts.
3. The area in which the appliance is operated must be kept from freezing. The unit must be installed in a location where
it can be easily accessed for maintenance, repair and possible replacement. The costs for any necessary changes to the
structural conditions (e.g. doors and passages too narrow) are not governed by the guarantee and warranty declara-
tion and therefore shall be rejected on the side of manufacturer. When erecting, installing and operating the water
heater in unusual locations (e.g. attics, interior rooms with water-sensitive floors, closets, etc.), provision must be made
for possible water leakage and means provided for catching the water with a corresponding drain to avoid secondary
damage in the context of product liability.
4. Warranty claims will not be honored for:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or description,
mechanical damage or damage caused by frost or also by exceeding the operating pressure stated on the rating plate,
even if only once, use of connection fittings that do not comply with the standard, use of defective tank connection
fittings and unsuitable and defective service fittings. Breaking of glass and plastic components, possible colour diffe-
rences, damage due to improper use, in particular non-observance of the mounting and operating instructions (Ope-
rating and Mounting Instructions), damage by external influence, connecting to incorrect voltage, corrosion damage
as a consequence of aggressive waters (water not suitable for drinking) in accordance with the national regulations
(e.g. Austrian ordinance on drinking water, TWV – Fed. Law Gazette II No. 304/2001), deviations between the actual
drinking water temperature at the tank fitting and the specified hot water temperature of up to 10K (hysteresis of the
controller and possible cooling due to pipelines), Continued use, despite the occurrence of a defect, unauthorised mo-
difications to the device, installation of additional components that were not tested together with the device, impro-
perly carried out repairs, Insufficient water conductivity (min. 150 µs/cm) operational wear of the magnesium anode
(wearing part), natural formation of boiler scale, lack of water, fire, flood, lightning, overvoltage, power failure or other
types of force majeure. Use of non-original and company-external components such as e.g. heating elements, reactive
anode, thermostat, thermometer, ribbed tube heat exchanger, etc., Parts installed in an uninsulated condition with
respect to the storage tank, ingress of foreign particles or electrochemical influences (e.g. mixed installations), failure
to observe the design documents, unpunctual and undocumented renewal of the installed protective anode, no or
improper cleaning and operation, as well as any deviations from the standard that reduce the value or functionality of
the device only slightly. Fundamental compliance with all regulations in ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717,
VDI 2035 or the corresponding national regulations and laws must be ensured.
5. A justified claim must be reported to the closest customer service location of the manufacturer. The latter reserves the
right to replace or repair a defective part or to decide whether a defective appliance shall be replaced with a working
one of equal value. The manufacturer furthermore expressly reserves the right to require that the purchaser return the
appliance in question. The time of a repair or a replacement is determined by the production.
6. Repairs made under warranty are to be performed only by persons authorized by the manufacturer. Replaced parts
become the property of the manufacturer. If any repairs to the water heater become necessary as part of necessary
service work, these are charged at the cost of repair and prorated material cost.
7. Any work performed without our express order, even this is done by an authorized installer, will void the warranty.
Assumption of the costs for repairs performed by third parties presumes that the manufacturer was requested to
eliminate the defect and did not or did not in timely fashion meet his obligation for replacement or repair.
8. The warranty period will not be renewed or extended as a result of a guarantee and warranty claim, service or mainte-
nance work.
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Id.Nr.: 242782-2