Warranty And Returns - Hydro-Pro+ 5 Mode D'emploi

11. Warranty and returns

11.1 Warranty
Thank you for purchasing a heat pump from us.
This warranty covers manufacturing and material defects in all components for a period of two years after the
date of purchase.
This warranty is limited to the original purchaser in the retail sector. It is not transferable, and it is not applicable
to products that have been removed from their original installation location. The liability of the manufacturer is
limited to the repair or replacement of defective components and does not include the cost of labour for
removing and replacing the defective component(s), the cost of transporting component(s) from or to the
factory, or costs associated with other materials necessary for carrying out repairs. This warranty does not cover
any defects attributable to the following causes:
1. Installation, operation or maintenance of the product other than in accordance with the guidelines
and/or instructions in the Installation and Operation Manual supplied with the product.
2. Faulty or deficient work performed on the product by an installer.
3. Failure to maintain the correct chemical balance in the swimming pool [pH between 7.0 and 7.8; total
alkalinity (TA) between 80 and 150 ppm; free chlorine concentration between 0.5 and 1.2 mg/l; total
dissolved solids (TDS) less than 1,200 ppm; maximum salt concentration 8 g/l].
4. Improper use, modification, accident, fire, flood, lighting strike, rodents, insects, negligence, neglect, or
force majeure.
5. Deposits, freezing, or other conditions that impair proper water flow through the product.
6. Operating the product with a flow rate outside the published minimum and maximum specifications.
7. Use of components or accessories not designed or made for this product.
8. Chemical contamination of the air used by the product or improper use of decontaminating chemicals,
such as the addition of decontaminating chemicals through the skimmer or in the pipes or lines located upstream
of the heat pump and the cleaning hose.
9. Overheating, improper electrical connections, improper power supply, secondary damage attributable to
defective O-rings, diatomaceous filters or filter cartridges, or damage caused by putting the pump into operation
in the absence of sufficient water.
LIMITATIONS ON LIABILITY
This is the sole warranty provided by the manufacturer. Nobody is authorised to grant other warranties in our
name.
THIS WARRANTY REPLACES ALL OTHER
WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY FORM OF IMPLICIT WARRANTY OF
SUITABILITY FOR A PARTICULAR PURPOSE OR FITNESS FOR SALE. WE EXPLICITLY
DISAVOW ANY LIABILITY FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR
DAMAGE OF A PUNITIVE NATURE RESULTING FROM THE VIOLATION OF AN EXPLICITLY
GRANTED OR IMPLICIT WARRANTY.
This warranty gives you specific legal rights, which may vary depending on the country.
WARRANTY CLAIMS
To ensure prompt handling of your warranty claim, please contact your dealer and provide the following
information to the dealer: proof of purchase, model number, serial number and date of installation. The installer
will contact the factory to obtain instructions regarding the procedure for making warranty claims and to find
out the location of the closest service centre.
All returned components must be marked with a RMA number so that it can be determined whether they are
covered by the warranty.
LIMITED WARRANTY
EXPLICITLY GRANTED
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OR IMPLICIT