Troubleshooting - Samsung 7 Serie Guide De L'utilisateur

Other Information
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips
apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
Issues
Poor picture
The TV image does not look as good
as it did in the store.
The picture is distorted: macroblock
error, small block, dots, pixelization.
Color is wrong or missing.
There is poor color or brightness.
There is a dotted line on the edge of
the screen.
The picture is black and white.
When changing channels, the picture
freezes or is distorted or delayed.
3D
The 3D Active Glasses may not work
properly if there is any other 3D
product or electronic devices turned on
near the glasses or TV.
You may notice a small amount of
screen flickering when watching
3D images in poor light conditions
(from a strobe light, etc.), or under a
fluorescent lamp (50Hz ~ 60Hz) or 3
wavelength lamp.
The ideal viewing distance should be
three times or more the height of the
screen.
If you leave 3D Active Glasses on,
battery lifespan is shortened.
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English

Troubleshooting

Solutions and Explanations
First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
•
go to MENU - Support - Self Diagnosis - Picture Test (P. 26)
If the test image is properly displayed, the poor picture may be caused by the source or signal.
•
If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or
Component cables to deliver HD (high definition) picture quality.
•
Cable/Satellite subscribers: Try HD stations from the channel line up.
•
Air/Cable Antenna connection: Try HD stations after performing Auto program.
✎
Many HD channels are upscaled from SD(Standard Definition) contents.
•
Adjust the Cable/Sat box video output resolution to 1080i or 720p.
•
Compression of video contents may cause picture distortion, especially in fast moving pictures
such as sports and action movies.
•
Low signal level can cause picture distortion. This is not a TV problem.
• Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on analog and
digital TV.
•
If you're using a component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
•
Adjust the Picture options in the TV menu.
(go to Picture mode / Color / Brightness / Sharpness) (P. 15)
• Energy Saving option in the TV menu (go to
Adjust
Saving) (P. 15)
•
Try resetting the picture to view the default picture setting.
(go to MENU - Picture - Picture Reset) (P. 20)
• If the picture size is set to
•
Change cable/satellite box resolution.
•
If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
component input 1 on the TV.
•
If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable
box reboots. It may take up to 20 minutes)
•
Set output resolution of cable box to 1080i or 720p.
•
If there is a problem, keep other electronic devices as far away as possible from the 3D Active
Glasses.
•
If so, dim the light or turn the lamp off.
•
We recommend sitting with viewer's eyes on a level with the screen.
•
Turn off 3D Active Glasses while not using them.
MENU
Screen Fit, change it to 16:9.
– Picture – ECO Solution – Energy