Thrustmaster T500RS Manuel De L'utilisateur page 40

TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.thrustmaster.com and click Technical Support.
From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions of drivers
and software) that may help to resolve your problem. If the problem persists, you can contact the Thrustmaster
products technical support service ("Technical Support"):
By email:
In order to take advantage of technical support by email, you must first register online. The information you provide will
help the agents to resolve your problem more quickly. Click Registration on the left-hand side of the Technical Support
page and follow the on-screen instructions. If you have already registered, fill in the Username and Password fields
and then click Login.
By telephone:
United States
Canada
Hours of operation and telephone numbers are subject to change. Please visit http://ts.thrustmaster.com for the most
up-to-date Technical Support contact information.
WARRANTY INFORMATION
Worldwide, Guillemot Corporation S.A. ("Guillemot") warrants to the consumer that this Thrustmaster product will be
free from material defects and manufacturing flaws for a period of two (2) years from the original date of purchase.
Should the product appear to be defective during the warranty period, immediately contact Technical Support, who will
indicate the procedure to follow. If the defect is confirmed, the product must be returned to its place of purchase (or any
other location indicated by Technical Support).
Within the context of this warranty, the consumer's defective product will, at Technical Support's option, be either
repaired or replaced. Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for
indirect damages) is limited to the repair or replacement of the Thrustmaster product. The consumer's legal rights with
respect to legislation applicable to the sale of consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result
of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not related to a material
defect or manufacturing flaw; (2) in the event of failure to comply with the instructions provided by Technical Support;
(3) to software not published by Guillemot, said software being subject to a specific warranty provided by its publisher.
Additional warranty provisions
In the United States of America and in Canada, this warranty is limited to the product's internal mechanism and external
housing. Any applicable implied warranties, including warranties of merchantability and fitness for a particular purpose,
are hereby limited to two (2) years from the date of purchase and are subject to the conditions set forth in this limited
warranty. In no event shall Guillemot Corporation S.A. or its affiliates be liable for consequential or incidental damage
resulting from the breach of any express or implied warranties. Some States/Provinces do not allow limitation on how
long an implied warranty lasts or exclusion or limitation of incidental/consequential damages, so the above limitation
may not apply to you. This warranty gives you specific legal rights, and you may also have other legal rights which vary
from State to State or Province to Province.
1-866-889-5036
Free
1-866-889-2181
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
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