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Problem
Washing performance is poor:
Oily stains appeared on the
laundry. (**)
Washing performance is poor:
Clothes smell unpleasantly. (**)
Colour of the clothes faded. (**) Excessive laundry was loaded in.
It does not rinse well.
Laundry became stiff after
washing. (**)
Laundry does not smell like the
softener. (**)
Detergent residue in the
detergent drawer. (**)
Washing Machine / User's Manual
Reason
Regular drum cleaning is not applied.
Odours and bacteria layers are formed on the
drum as a result of continuous washing at lower
temperatures and/or in short programmes.
Detergent in use is damp.
A higher temperature is selected.
The amount, brand and storage conditions of the
detergent used are inappropriate.
Detergent is put in the wrong compartment.
Pump filter is clogged.
Drain hose is folded.
Insufficient amount of detergent is used.
Detergent is put in the wrong compartment.
Detergent might be mixed with the softener.
Detergent is put in the wrong compartment.
Detergent might be mixed with the softener.
Detergent is put in wet drawer.
Detergent has gotten damp.
Water pressure is low.
The detergent in the main wash compartment got
wet while taking in the prewash water. Holes of
the detergent compartment are blocked.
There is a problem with the detergent drawer
valves.
Detergent might be mixed with the softener.
Regular drum cleaning is not applied.
Solution
• Clean the drum regularly. For this, please
see 4.4.2.
• Leave the detergent drawer as well as
the loading door of the machine ajar after
each washing. Thus, a humid environment
favorable for bacteria cannot occur in the
machine.
• Do not load the machine in excess.
• Keep detergents closed in an environment
free of humidity and do not expose them to
excessive temperatures.
• Select the proper programme and
temperature according to the type and
soiling degree of the laundry.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents
closed in an environment free of humidity
and do not expose them to excessive
temperatures.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
• Check the filter.
• Check the drain hose.
• Using insufficient amount of detergent for
the water hardness can cause the laundry
to become stiff in time. Use appropriate
amount of detergent according to the water
hardness.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Wash and
clean the dispenser with hot water. Put the
detergent in the correct compartment.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
• Dry the detergent drawer before putting in
detergent.
• Keep detergents closed in an environment
free of humidity and do not expose them to
excessive temperatures.
• Check the water pressure.
• Check the holes and clean if they are clogged.
• Call the Authorised Service Agent.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
• Clean the drum regularly. For this, please
see 4.4.2.
25 / EN
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