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GB WARRANTY FIAMMA
1. FIAMMA products have a guarantee of 24 months from the date the product is
purchased by the final consumer.
2. The FIAMMA warranty covers claims for damages that are due to defective
material or production failures.
3. The warranty is not valid under the following circumstances: natural wear of the
product, if proper installation instructions have not been followed, in cases of
negligence or improper use, if non original FIAMMA spare parts have been used,
if
the damage comes from transporting the product with improper packaging not
authorised by FIAMMA, in the case of intervention by a non qualified person, or
when the final user or anyone else has modified the product without the proper
authorisation of FIAMMA.
4. If the claim is covered under warranty, FIAMMA reserves the right to decide
whether to repair or replace the covered part(s) determined to be defective.
5. The claim should be submitted to the supplier, from which the product was
originally purchased. It is vital to always provide the following information: serial
number of the product, proof of purchase (FIAMMA could ask for a copy) and a
precise description of the damage (together with some digital photos to help
substantiate the claim). In the case of false or incomplete information,
FIAMMA reserves the right to refuse the claim.
6. FIAMMA reserves the right to ask for return of the products in order to verify the
warranty claim. The cost and risks/insurance of transportation is to be paid by the
client. If the warranty request is then verified, FIAMMA will pay for the transport,
i.e. cost of sending and returning the part, as well as costs for repairing/replacing
the part. If the warranty claim is not accepted, the cost of repair and replacement
of the part or product, as indicated beforehand by the client, will be paid by the
client.
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