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Power is not supplied
Charge the headphones.
Unable to pair
Pairing is available on version 2.1+EDR or later of the communication system of the Bluetooth
device.
Bring the headphones and the Bluetooth device closer together – within the range of 1 meter.
Set pro les for the Bluetooth device. For procedures on how to set, refer to the operation
manual for the Bluetooth device.
No sound comes out / a faint sound
Turn on the power of the headphones and the Bluetooth device.
Turn up the volume of the headphones and the Bluetooth device.
For the HFP/HSP connection, switch to the A2DP connection.
Switch the output of the Bluetooth device to the Bluetooth connection.
Sound is stuttered / noise is caused / sound is interrupted
Turn down the volume of the headphones and the Bluetooth device.
Keep the microwave and other devices such as wireless LAN away from the headphones.
Keep TV, radio and devices with built-in tuners away from the headphones.
It can affect these devices.
Turn off the equalizer settings of the Bluetooth device.
Remove obstacles between the headphones and the Bluetooth device and bring them closer
together.
Troubleshooting
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