Warranty - Waterco Ultra Guide D'utilisation Et D'entretien

WARRANTY

IMPORTANT
Before you contact Waterco for assistance or service, please check the "Troubleshooting"
and the information stated in this section. Warranty will only cover manufacturing defects.All
service call requests which are not of this nature must be paid by the purchaser to the
service company authorized by Waterco.
Warranty service is to be completed by an authorized Service Center authorized by Waterco.
Where applicable, in home service will be made available only in areas where a contracted
service provider offers service.
If in home service is not available, the product will be repaired or replaced at Waterco
discretion by the nearest authorized service provider. The unit removal and
reinstallation works are under the customer responsibility, and Waterco cannot be
charged for them.
** DO NOT return the unit to your dealer as they do not provide the service work. **
When you contact Waterco for assistance or service, in order to qualify for a warranty claim,
the original purchaser must have the model name and serial number along with a proof of the
original purchase date. Proof of purchase must be forwarded to Waterco and they will
inform you of the applicable warranty.
Once connected with a Waterco customer service agent, proceed to describe in detail the
problem associated with your pool heat pump. If a permanent code appears on the electronic
control panel, please advise the Waterco service agent.
Waterco guarantees to the original purchaser of the pool heat pump that the product is free
from any manufacturing defect (raw materials and labour).
IMPORTANT: The warranty is not transferable and no action can be exercised by a
consumer, subsequent purchaser, of the pool heat pump.
When buying the pool heat pump, Waterco guarantees parts and labour for a specific
determined period to correct defects in materials or workmanship. Contact Waterco to
find out the warranty that is applicable for your model.
There is no other warranties, express or implied, including, but not limited to, implied
warranties of merchantability or fitness for a particular purpose. During warranty period,
Waterco will, at its option, repair or replace, without charge, any product or part, which is
found to be defective under normal use and service.
WARRANTY
Waterco does not guarantee and will not pay for:
1. Service calls to:
Inspect and/or correct the installation of your pool heat pump.
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Instruct you on how to use your pool heat pump.
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Replace house fuses or correct power supply problem.
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Adjust or re-establish water flow to the pool heat pump.
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2. When a service call with no manufacturing problem has been detected, on site, by the
service company mandated by Waterco.
3. Damage to your pool heat pump caused by accident, misuse, fire, flood, storms, natural
disasters, improper installation, harsh environment, chemical feeding before the pool
heat pump, improper maintenance of water chemistry or any problem related with
instructions described in the Use and Care Guide and not followed by the
purchaser/end-user.
4. Damage to internal piping or components due to improper winterizing before freezing
conditions.
5. Repairs to parts or system resulting from unauthorized modification made to the pool
heat pump.
6. Repairs not previously authorized by Waterco.
7. Parts and pool heat pump transportation.
8. Fees charged for excessive time to repair your pool heat pump due to incorrect or un-
accessible location. This may void warranty cover and the owner will be required to
pay a service call fee even if the unit is not repaired.
Waterco's obligation to repair or replace at Waterco's option, shall be the original purchaser's
sole and exclusive remedy under this warranty. Waterco shall not be liable for incidental,
consequential or special damages arising out of or in connection with product use or
performance.
Waterco is not responsible for direct or indirect damages resulting from defective
components. This warranty gives you specific legal rights and you may also have other rights,
which vary from state or province to another.
Pool Heat Pump | Pg 30