Whirlpool W10529641A Guide D'utilisation Et D'entretien page 59

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help – First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience If you experience
Washer not performing as expected (cont.) Washer not performing as expected (cont.)
Washer won't run or fill, Washer won't run or fill, Not using HE detergent or using too Not using HE detergent or using too
washer stops working washer stops working much HE detergent. much HE detergent.
(cont.) (cont.)
Door not opened between cycles. Door not opened between cycles.
Washer not draining/ Washer not draining/
Drain hose extends into standpipe Drain hose extends into standpipe
spinning, loads are spinning, loads are farther than 4.5" (114 mm). farther than 4.5" (114 mm).
still wet still wet
The drain hose is clogged, or the The drain hose is clogged, or the
end of the drain hose more than end of the drain hose more than
96" (2.4 m) above the floor. 96" (2.4 m) above the floor.
The drain hose fits too tightly The drain hose fits too tightly
in the standpipe, or is it taped in the standpipe, or is it taped
to the standpipe.
to the standpipe.
Using cycles with a slower spin Using cycles with a slower spin
speed. speed.
Washer not loaded as recommended. Washer not loaded as recommended.
The load may be out of balance. The load may be out of balance.
Not using HE detergent or using too Not using HE detergent or using too
much HE detergent. much HE detergent.
Small items may have been caught Small items may have been caught
in the pump or stuck between the in the pump or stuck between the
washer drum and the outer tub. washer drum and the outer tub.
Water remaining in washer after cycle. Water remaining in washer after cycle.
Door locked at end Door locked at end
of wash cycle of wash cycle
TumbleFresh TumbleFresh
Door will not unlock Door will not unlock
Door locks when cycle has started. Door locks when cycle has started.
Incorrect or wrong Incorrect or wrong Check for proper water supply. Check for proper water supply.
wash or rinse wash or rinse
temperatures temperatures
Washing many loads. Washing many loads.
Possible causes Possible causes
™ ™ option is on. option is on.
Solution Solution
Only use HE detergent. Suds from regular detergents can Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following slow or stop the washer. Always measure detergent, following
manufacturer's directions based on your load requirements. manufacturer's directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent. Rinse. Touch and hold START. Do not add more detergent.
After 3 wash cycles in a row are completed, the door must be After 3 wash cycles in a row are completed, the door must be
opened and then closed before a new cycle can begin. opened and then closed before a new cycle can begin.
Check drain hose for proper installation. Use drain hose form Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain and securely attach to drainpipe or tub. Do not tape over drain
opening. opening.
Lower drain hose if the end is higher than 96" (2.4 m) above Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See "Installation the floor. Remove any clogs from drain hose. See "Installation
Requirements" in Installation Instructions. Requirements" in Installation Instructions.
The drain hose should be loose yet fit securely. Do not seal the The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See "Secure drain hose with tape. The hose needs an air gap. See "Secure
the Drain Hose" in Installation Instructions. the Drain Hose" in Installation Instructions.
Cycles with slower spin speeds remove less water than cycles Cycles with slower spin speeds remove less water than cycles
with fast spin speeds. Use the recommended cycle/speed spin with fast spin speeds. Use the recommended cycle/speed spin
for your garment. for your garment.
A tightly packed or unbalanced load may not allow the washer A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See to spin correctly, leaving the load wetter than normal. See
"Cycle Guide" for load size recommendation for each cycle. "Cycle Guide" for load size recommendation for each cycle.
Avoid washing single items. Balance a single item such as a rug Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items. or jeans jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using too Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load. measure and follow manufacturer's directions for your load.
To remove extra suds, select DRAIN & SPIN with Extra Rinse. To remove extra suds, select DRAIN & SPIN with Extra Rinse.
Do not add detergent. Do not add detergent.
Check the drum for any items sticking through the drum holes. Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small Empty pockets and use garment bags when washing small
items. items.
Select DRAIN & SPIN to remove any water remaining in the Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain. washer. The washer door will unlock at the end of the drain.
While this option is on, the load is tumbled periodically for up While this option is on, the load is tumbled periodically for up
to 6 hours. The door remains locked during this time. To unlock to 6 hours. The door remains locked during this time. To unlock
the door, cancel the option by touching POWER. the door, cancel the option by touching POWER.
If the "Add Garment" light is lit, touch START once. The door If the "Add Garment" light is lit, touch START once. The door
will unlock. will unlock.
Make sure hot and cold inlet hoses are not reversed. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve. have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged. Check that inlet valve screens are not clogged.
Remove any kinks in hoses. Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep up Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal. with the number of hot or warm washes. This is normal.
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