Troubleshooting Guide - shark SK410 Série Manuel Du Propriétaire

Troubleshooting Guide

PROBLEM
Shark Steam & Spray
®
Mop will not turn on.
Shark Steam & Spray
®
Mop will not make steam.
Shark Steam & Spray
®
Mop is squirting foam from
the spray nozzle.
Shark Steam & Spray
®
Mop doesn't spray.
The Cleanser Bottle fell
out.
Shark Steam & Spray
®
Mop left a white spot on
the floor.
8
1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
1. Make sure that the power cord is firmly inserted into the electrical outlet.
2. Check your fuse or breaker.
™
3. The removable cord may be loose. Please check that the removable cord is
firmly inserted into the power cord receptacle.
4. If your unit still does not work, call Customer Service at 1-800-798-7398.
1. Is there water in the water tank? If not, add water following instructions on
page 4.
2. Make sure that the steam locking collar is in the "Steam & Spray' position.
IMPORANT: Steam will not activate in 'Spray Only" mode.
™
3. Is the water intake tube stuck in the top of the water tank? If so, push it down
so it reaches the bottom of the tank.
4. If the unit still does not make steam, follow decalcification instructions on
page 6.
1. The Cleanser Bottle is not firmly inserted into the unit. Make sure that you hear
™
an audible "Click" when you insert the Cleanser Bottle into the appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10 seconds
to flush the system.
1. Make sure that the batteries are inserted into the battery compartment behind
the Cleanser Bottle. If there are batteries, then insert new batteries.
2. Make sure that the Cleanser Bottle is inserted all the way in. You should hear
an audible "Click" when inserted.
3. Check that there is enough cleaning solution in the Cleanser Bottle. If not, insert
™
a new bottle of Steam Energized
4. There may be air in the system. Hold down the spray button for 5 to 10 seconds
until solution comes out of the spray nozzle.
5. The spray nozzle at the front of the unit where the spray comes out may be
clogged. See page 6 for instructions on cleaning the spray nozzle.
1. The unit is not meant to be turned upside down. When upside-down, the
Cleanser Bottle is at risk for falling out of its cradle. Please do not turn the
unit upside-down. If it is necessary to turn the unit upside-down, remove the
Cleanser Bottle first.
2. Make sure the bottle is inserted all the way in until you hear a click.
1. Check to see if the cleaning pad is soaked through. We recommend that you
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unplug the unit and replace the cleaning pad.
2. Make sure that the cleaning pad is attached correctly.
Cleanser.
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