Product Care And Support; Scanner Errors - Hewlett Packard Scanjet Enterprise 9000 Guide De Démarrage Rapide

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Product care and support

This section describes the options for product support.

Scanner errors

For help responding to an error, see the appropriate topics below.
Error
USB Error
Paper Jam
Hatch Open
Motor Failure
Lamp Error
Paper Error
18 HP Scanjet Enterprise 9000 Scanner
Description
1. Check the USB connection between the scanner and the
computer.
2. Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
• Windows 2000/XP/XP, 64 bit: The Windows Device
Manager tool is available on the Hardware tab of the
Systems tool in the Control Panel.
• Vista/Vista, 64 bit: If you have the categorized Control
Panel view, select Control Panel, select Hardware and
Sound, and then select Device Manager. If you have the
Classic view, select Control Panel, then select Device
Manager.
3. If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4. If the problem persists, see www.hp.com/support.
A document feeder paper jam has been detected. Open the hatch
and clear the jam.
The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see www.hp.com/support.
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see www.hp.com/support.
The document feeder cannot pick up the paper or the paper is
jammed. Follow these steps to resolve the error:
1. Remove the paper from the document feeder.
2. Sort through the stack to make sure the sheets are not stuck
together.
3. Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4. Replace the stack of originals and try again.