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Troubleshooting
Possible Problem
The temperature of the
appliance is incorrect.
The body of the
appliance is electrified.
Frost is forming in the
appliance.
The appliance makes too
much noise.
The drawer will not close
properly.
The interior of the
appliance is covered with
dust or soot.
Freezer preset
temperature mode is not
freezing the foods.
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Possible Cause
Not enough time for the unit to stabilize in
temperature.
The unit is not properly grounded.
The environment is too humid.
The ambient temperature is too low.
The drawer is being opened too frequently.
The rattling noise may come from the flow of
the refrigerant, which is normal. As each cycle
ends, you may hear gurgling sounds caused
by the flow of refrigerant in the appliance.
Contraction and expansion of the inside walls
may cause popping and cracking noises.
The unit is not level or is touching another
appliance.
The appliance is not level.
The drawer gasket is not installed correctly.
The gasket is dirty.
The shelves are out of position.
The unit is located nearby a fireplace,
chimney, candle, or another fire source.
Placing more unfrozen food into the drawers
than the unit is capable of freezing in a short
time span.
The food is too hot upon placing them inside
the unit.
Refrigerator Freezer Drawers Use, Care, and Installation Guide
R E F R I G E R ATO R
F R E E Z E R D R AW E R S
Solutions
The unit has a large temperature range.
Switching between different temperatures
or modes like Pantry and Freezer will take
a longer duration for the temperature to
stabilize.
Contact your local electrician to test your
electrical grounding system.
The unit uses an 'auto-defrost' system,
under certain conditions, manual
defrosting may be required. If frost builds
up, you can try running the refrigerator on
a warmer temperature setting, minimizing
the number of times you open the drawer
or unplugging the unit to allow the frost to
melt.
It is normal that as each cooling cycle
ends, you may hearing ratting or gurgling
sounds caused by the flow of refrigerant
in the appliance. The high efficiency
compressor may make a pulsating or high
pitched sound.
Some popping or cracking noises are
normal. They are caused by expansion
and contraction of the inside walls due to
temperature changes.
Check to make sure the cooler is level
and that it is non in contact with another
appliance or furniture.
Make sure the appliance is on a level
surface.
Make sure the drawer gasket is properly
installed.
Clean the drawer gasket.
Install the shelves correctly.
Make sure the unit has adequate distance
away from those fire sources.
Storage time will vary depending on the
quantity of food and type of packaging
used. The freezer preset temperature mode
will not quick freeze a large quantity of
food. Place roughly 2 to 3 pounds of food
per cubic foot of freezer space. There needs
to be space in the freezer for the cold air to
circulate.
Allow hot foods to cool before packaging
and freezing.
P R E S R V ™
D U A L Z O N E
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