Solving Problems - Epson XP-850 Guide Rapide

Solving Problems

If you have a problem with your EPSON product, check the messages on the LCD screen
to diagnose the cause of most problems. Press
. Select
Help Troubleshooting
Note: If the screen is dark, press the touch screen to wake the printer from sleep
mode.
You can also check the basic troubleshooting suggestions below, or in your online User's
Guide. Or, access interactive troubleshooting and FAQs at epson.com/support (U.S.) or
epson.ca/support (Canada).
Note: Breakdown or repair of this product may cause loss of fax and network data and
settings. Epson is not responsible for backing up or recovering data and settings during
or after the warranty period. We recommend that you make your own backup or print
out your fax and network data and settings.
Network Problems
Note: For more detailed network instructions, see your online User's Guide.
■
Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■
Try restarting the router (turn it off and then on), then try to connect to it again.
■
Print a Network Status Sheet (see page 34). Verify that the network settings are correct
and check the signal strength. If it is poor, try moving the product closer to your
router or access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless
phone, or large metal object such as a filing cabinet.
■
If your wireless router doesn't broadcast its network name (SSID), see the following
page for instructions on manually entering your wireless network name.
■
If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly.
■
When using TCP/IP, make sure your network's DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■
Remove and reinsert the CD to reinstall your product software.
■
Disable the firewall temporarily to see if that may be causing the problem. Contact
your firewall manufacturer for assistance.
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Solving Problems
if necessary, then press l or r and select
, then scroll up or down to see all the help topics.