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Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
Vacuum will not
power on.
Battery indicator
does not illuminate
when charging the
battery.
Battery indicator
does not illuminate
when using the
vacuum.
Battery indicator
flashes red and then
turns off when using
the vacuum.
TROUBLESHOOTING
POSSIBLE CAUSE
Battery may be depleted.
Wrong charger being used.
Hand vacuum or battery is
damaged.
Charging adapter is not
plugged into outlet firmly.
Dust accumulated on the
charging port of the hand
vacuum.
No power at electrical outlet. Check circuit breakers.
The battery is damaged.
The battery indicator is
damaged.
Battery may be depleted.
The battery indicator is
damaged.
Battery may be depleted.
Charge the battery as instructed on page 11.
Be sure to use only the charger supplied with
your product.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Be sure the charging adapter is plugged
in properly to the outlet, and the charging
connector is plugged into the charging port
of the hand vacuum.
Clean off any dust accumulated on the
charging port of the hand vacuum.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Charge the battery as instructed on page 11.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Charge the battery as instructed on page 11.
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