Home Decorators Collection GILES Serie Guide D'utilisation Et D'entretien page 11

Troubleshooting
Problem Possible Cause
Display The heater is overheating.
shows"E1".
Display NTC is defective.
shows"E2".
Display The heater not working.
shows"E3".
The heater is not Manual reset overheat protection has triggered.
operating.
Heater does not The heater is in a cool down cycle.
blow warm air.
There is no power There is no power to the unit.
and the logs do
not glow.
The logs glow, but The flame effect turned off.
there is no effect.
The heater does Thermostat setting is preventing the heater from turning on.
not blow warm air.
□ Dust has accumulated on the heating coil during the
The heater is
producing a manufacturing process. It will quickly dissipate and should
burning smell. not occur again.
□ Check and ensure there are no combustible materials
within 0.9 meters (3 feet) surrounding the heater.
□ Ensure a minimum clearance of 2.42 inches (6.15 cm)
from both sides and rear of heater to adjacent walls.
□ Contact customer service.
□ Contact customer service.
□ If the vents are dirty or clogged. Unplug the
power, clean the dust and debris of the vent area.
Wait for 5 minutes, plug in and turn on the heater.
If the heater still don't work, please contact
customer service.
□ Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes
and allow it to cool down. Replug and operate.
Monitor the heater for signs of overheating. If the
problem persists, discontinue use of the heater
and contact customer service.
□ Normal operation will continue to run for several
minutes before shutting down. Times will vary
based on temperatures. During this time cool air
will blow.
□ Check that the unit is plugged into a standard
120V outlet. Press the Power button several
times and make sure power is set to the "ON"
position.
□ Press the Flame button several times.
□ Adjust the temperature settings to ensure that
the thermostat is set higher than the current
room temperature.
□ Ensure room in which heater is situated is well
ventilated.
□ Remove any combustible items from the heater.
□ Reposition the heater so there is enough space
around the heater to the adjacent walls.
11
Please contact 1-800-986-3460 for further assistance.
Solution
HOMEDEPOT.COM/HOMEDECORATORS