Troubleshooting Guide; Avoiding Malfunctions - VISIOMED BewellConnect MyTens Pro BW-TS1 Mode D'emploi

possible to use isopropyl alcohol at 70° (IPA).
2. If dirt gets on the electrodes, put a drop of water on your finger and gently remove the dust
from the surface. Do not use soap or alcohol to clean the electrodes.

6. TROUBLESHOOTING GUIDE

Problem
The battery indicator on the
device is displayed in orange
continuously
Orange battery light and then
the device switches off.
Treatment which seems to be
different from or less pleasant
than the previous one
Unpleasant sensation when
touching the connectors of the
device or the electrodes

7. AVOIDING MALFUNCTIONS

- Do not perform stimulations in the vicinity of electronic surveillance devices (such as cardiac
monitors or electrocardiogram alarms). They might not work properly when using the electri-
cal stimulation device at the same time.
- Do not operate the device within 3 feet (1 meter) of shortwave or microwave medical equip-
ment. Close proximity with these equipments may cause a degradation decline in perfor-
mance of the device.
- Portable RF communications equipment (including devices like antenna cables and external
antennas) should not be used within 1 foot from at less than 30 cm from part of the device, in-
cluding cables mentioned by the manufacturer. This could lead to deterioration of performance
of the device.
- The use of accessories, transducers and cables other than those mentioned or provided by
Possible cause
Low or discharged battery
Low or discharged battery
1. Electrodes not placed in the
correct location
2. Current Intensity too low or
very high
3. Expiry date on the electrodes
exceeded
4. Worn electrodes
5. Electrodes too dirty
6. You did not correctly apply the
electrodes to the skin
The session has not been
stopped in the application or
the on/off button has not been
pressed before removing the
device
BewellConnect - BW-TS1 - User Manual - 122016V1
Solution
Recharge the device
Recharge the device
1. Switch off the device, take off
the electrodes and move them
slightly on the skin surface.
2. In the App, modify the inten-
sity level.
3. Remove the electrodes and
replace them with new ones.
4. Replace the electrodes.
5. Clean the electrodes
(paragraph 5.2 "Cleaning"). If the
problem occurs again, replace
the electrodes.
6. Switch off the unit, take off
the electrodes and make sure to
place them properly on the skin.
Always end the session in the
application or remember to
press the on/off button before
removing the device.
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