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16. Troubleshooting
Problem
The device does not switch on
No sound or low volume
No signal or hissing in DAB/FM
mode.
Some buttons/functions can no
longer be used
17. Warranty and recycling Information
We are obliged to include information on disposal, legal warranty provisions and EC
declarations of conformity with instructions on the use of devices in various countries
in the scope of supply of every device. This information can be found below.
17.1. Legal warranty for 2 years from the date of purchase
The seller of this device grants you a legal warranty of two years from the date of
purchase of the device. This warranty covers all failures that occur due to defective
components or faulty functions within the warranty period, other than failures resulting
from normal wear and tear, such as used batteries, scratches on the screen, housing
defects, broken antennas, as well as defects due to external effects such as corrosion,
over-voltage due to improper external power supply or use of unsuitable accessories.
The warranty also excludes failures resulting from improper use of the device.
In the event of a warranty claim, please contact the dealer from whom you purchased
the device or our service partner without delay. The dealer will either repair or replace
your device, or it will refer you to a specialist service centre.
If you send in your device, please do not forget your purchase receipt as proof of
the date of purchase and describe the fault that occurred as accurately as possible.
Remedy
•
Make sure the radio is charged, by
connecting it to a power source and
charging for at least 30 minutes.
•
If the radio is charged but still does not
switch on, press the reset button under the
charge cover with a small object.
•
Is the radio muted? Use the volume up
button
to increase the volume.
•
Re-position the radio or change the
antenna. Check that the antenna is fully
extended.
•
Reset the radio to factory settings (see
"10.5. Factory reset" on page 23).
•
Press the reset button under the charge
cover with a small object.
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