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Proper cleaning and maintenance will prevent common operational problems. When your griddle is operating poorly, or on a less
frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit www.pitboss-grills.com . You may also
contact your local dealer or Customer Care for assistance.
WARNING: Always ensure the griddle is completely cooled to avoid injury.
PROBLEM
CAUSE
Burner Will Not Light
The ignition wire is broken Contact Customer Care for assistance or a replacement part.
No igniter spark on
electrode
No gas supplied
Grease Fire / Frequent
Grilling fatty meats
Flare-Ups
Cooking temperature
Water sprayed on gas
flames
Burner blows out
No Gas Flow
Gusting Or High Winds
Low heat on "HIGH"
Ports blocked
Gas tank empty
Gas Leakage
Improper Installation
Seal Failure
Regulator Failure
Burner Flames Are
Poor Air Flow
Yellow Or Orange
Burner Obstruction
Grease Cup Is Full, Spilling
Regulator Valve Is Off
Burner Is Dirty
TROUBLESHOOTING
SOLUTION
Adjust the electrode. Contact Customer Care for assistance or a replacement part.
Check the regulator valve. Check connection for leak.
Grill fatty meats when the cooking surface is cold, and the knobs are on the "LOW"
setting.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Do not spray water on gas flames.
Check gas fuel connection, and ensure it is open. Replace gas cylinder if empty.
Turn front of grill away from wind or increase flame height.
Clear ports of any obstructions.
Refill the gas tank.
Turn the regulator knob to the OFF position, and allow the regulator knob to pop
out. Remove the gas cylinder. Re-install and tighten. Perform leak test to ensure
proper seal. Replace gas cylinder if damaged.
Gas cylinder has corroded, rusted, or has been mishandled. Replace gas cylinder.
Regulator needs to be replaced. Contact Customer Care for a replacement part.
Check burner tube and burner ports for spider webs or other obstructions. Follow
Care and Maintenance instructions to clean the burner tube.
Empty grease cup and re-install. Follow Care and Maintenance instructions.
Check the regulator valve connection to the gas cylinder. Remove, then reinstall.
Perform leak test.
Turn regulator knob to HIGH for five minutes, and burn-off the unit. Follow Care
and Maintenance instructions.
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