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Troubleshooting
Problem
The appliance does not turn on
Weak suction
Brush roller tangled in animation
Voice prompt:
1. Please clean the brush roller
2. Please check the brush roller
WiFi indicator is off
CWT empty in animation
Voice prompt:
Insufficient water in the Clean
Water Tank. Please add water.
DWT full in animation
Voice prompt:
Dirty Water Tank is full. Please
empty it.
All lights off in operation
Battery level<10%
Voice prompt:
Battery low. Please charge the
appliance.
LCD loop illuminates red
Voice prompt:
Please perform self-cleaning to
ensure cleaning performance
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
1. No power
2. Auto protection for
overheating
The dry filter is not installed, or
the dry filter is dirty
1. The brush roller is blocked
2. The brush roller is not
installed
WiFi is not connected
CWT is empty
The dirty water in DWT has
reached the MAX line
Battery overheat or malfunction
Low battery
Dirt sensor malfunction or
blocked
20
Solution
1. Charge the appliance
2. Restart after cooling down
Install the dry filter or clean and
allow it to dry completely
1. Remove blockages
2. Install brush roller correctly
Follow the in-app guide to
connect to WiFi
Refill CWT
Empty the dirty water and then
reinstall the DWT
Cool the appliance down and
restart
Charge the appliance, or restart
Remove blockages, clean the
debris channel, or restart
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