Troubleshooting Guide - Zolux 487044 Guide D'utilisation

TROUBLESHOOTING GUIDE

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1. My dog is not reacting to the receiver/collar:
- Make sure the receiver/collar is turned on. Place the two red dots together to activate the
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receiver/collar.
- Be sure the collar strap is tight enough so both contact points are touching the dog's skin.
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- The contact points may be too short for your dog's thick or long coat. You can order longer
contact points by contacting us. If you are already using longer contact points, you might need
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to trim down the hair on the dog's neck, so both contact points are touching the skin.
- The intensity level may be too low for your dog. Keep increasing the stimulation until the dog
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responds usually by neck movement, head shaking, looking over his shoulder, etc. (response
may be very subtle so pay attention)
2. The LED indicator light comes on, but I do not feel any stimulation:
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- Your tolerance may be higher than your dog's. You may need to try the unit on your fingertips
where sensitivity is higher and/or increase the stimulation level. Be sure both contact points
are touching both of your fingertips.
- The battery may be low, check the LED light for battery life.
- If you have a full charge, and you have done all of the above, your unit may need to be serviced.
Please contact Customer Service.
3. The handheld transmitter has no range, or stimulation is less when the dog is farther
away:
- Check to see if your fingers are touching the antenna as the range may substantially decrease.
- The range indicated on the unit's box is for flat terrain (line of sight). Heavy brush, trees, hills or
moisture will affect the range of your unit. For best range, hold the handheld transmitter
vertically above your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal
buildings, and radio towers. For best results, operate away from these structures.
4. My units are not holding a charge:
- The charging pin may be damaged.A metal pin inside the charging port should stand straight
up and firm in the center. If the pin is wobbling, broken or missing, you will need to send the
unit in to the Repair Dept. The charging port must be clean prior to charging, clean the dirt out
with a cotton swab and some rubbing alcohol. If the dog is in salt-water, be sure to rinse the
receiver/collar and charging port with clean water.
- For training collar Zolux over two years old from the purchase date, the batteries may need to
be replaced. You can replace them yourself by contacting Zolux Company. Damages incurred
to the unit due to improper battery installation are not covered under any warranty. Zolux
strongly recommends sending the unit in for inspection.
5. My dog has skin irritation:
- This may be due to the contact points. If your dog exhibits signs of skin irritation, consult with
a veterinarian. Once the dog's skin returns to a normal condition, continue to use the receiver/
collar and check your dog's neck each time you use the unit.
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