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Problem: Sudden drop in gas fl ow, or a reduced fl ame height
Possible Cause 1: Out of gas.
- Refill or exchange your LP tank.
Problem: Irregular fl ame pattern, fl ame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports.
Do this by inserting a paperclip into each of the burner ports to ensure they are
not clogged.
WARNING: Make sure burner is not on and the gas supply has been properly
disconnected. Allow 15 minutes for unit to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Do not use fire table.
Possible Cause 2: Low on LP gas.
-Replace or refi ll LP gas tank.
Possible Cause 3: Excess fl ow valve tripped.
-Refer to "Problem: Sudden drop in gas fl ow"
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to OFF. Replace with a spare LP
gas tank and resume burning. Store the spare LP gas tank in a well ventilated
area, away from children.
If these troubleshooting steps are unable to resolve the problem,
TROUBLESHOOTING
please call Real Flame at: 1-800-654-1704
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