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#
ISSUE
8
The filter icon is
lit, even though
I recently
changed the
filters
The air purifier
9
or fan does not
operate
10
There are some
white or yellow
deposits
on the
humidification
filter
11
It takes a long
time to reach
the target
humidity level
12
I am unable to
connect the
Air purifier to
the App
13
I have another
issue not listed
here OR none
of the above
steps have
helped resolve
the issue
14
TROUBLESHOOTING
Turn OFF the unit with the ON OFF button, or
unplug and re-plug the unit, to see if the icon
disappears.
The water refill light flashes. Make sure the water
tank is properly installed and there is enough water
in the water tank. Ensure that the side panel is
closed.
The white deposits are called lime scale and they
consist of minerals from the water. Scale on the
rotary humidification filter affects the humidifying
performance, however it does not harm your
health. Follow the cleaning instructions in the user
manual.
Humidification technology evenly distributes
invisible water vapour into your room. In dry
conditions moisture from the humidifier will be
absorbed by walls, furniture, and other items
in your room. Ventilation of dry outside air
will also increase the time it takes to reach the
target humidity. To optimize humidification and
purification performance, it's recommended to
close doors and windows during use. Change the
humidification filter every year.
If you are unable to onboard the unit and connect
it to the Electrolux App after a couple of attempts,
then please contact an Electrolux authorized
service center for support.
You can search for more troubleshooting and FAQ
guides on our website OR the Electrolux App under
the product information pages, or directly contact
Electrolux authorized service center for support.
Thank you!
NOTES
It is important to turn
OFF the unit before
changing the filter,
in order to reset the
product.
The WiFi chip in the unit
operates only at 2.4Ghz
so please ensure your
home WiFi is operating
at this bandwidth.
Please have the
unit's PNC and serial
number available
when contacting the
Electrolux service. This
information can be
found on the rating label
which is located on the
main unit behind the
front cover.
www.electrolux.com
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