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TROUBLESHOOTING GUIDE
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"Add Food" appears on the control panel display .
The unit has completed its Grill preheating and it is now time to add your ingredients.
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"Shut Lid" appears on the control panel display .
The hood is open and needs to be closed for the selected function to start.
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"E" appears on the control panel display .
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
So we may better assist you, please register your product online at registeryourninja.com
and have the product on hand when you call.
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Why do blinking lights appear after I press the
This is a progress bar indicating how far along you are in the preheating cycle.
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Why does the preheat progress bar not start from the beginning?
When the unit is warm from previously being used, it will not require the full preheating time.
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Should I add my ingredients before or after preheating?
Let the unit preheat before adding ingredients.
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Why is my unit emitting smoke?
When using the Grill function, always select the recommended temperature setting.
Recommended settings can be found in the Quick Start Guide and in the Inspiration
Guide. Make sure the splatter shield is installed.
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How do I pause the unit so I can check my food?
When the hood is opened during a cooking function, the unit will automatically pause.
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My food is burned .
Do not add food until preheating is complete. For best results, check progress throughout
cooking, and remove food when desired level of brownness has been achieved. Remove
food immediately after the cook time is complete to avoid overcooking.
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My food didn't cook when air crisping .
For consistent browning, make sure ingredients are arranged in an even layer on the
bottom of the crisper basket with no overlapping. Shake loose ingredients during
cooking for consistent crispiness.
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Why is my food blowing around when air crisping?
Occasionally, the fan will blow lightweight foods around. To prevent this, secure loose
food (like the top slice of bread on a sandwich) with toothpicks.
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Can I air crisp fresh battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Be sure to press the bread crumbs onto the
food so they stick in place. Loose breading may be blown off by the unit's powerful fan.
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The control panel display is no longer illuminated .
The unit is off. Press the power button to turn it back on.
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Can I cancel or override preheating?
Preheating is highly recommended for best results. skip preheating by selecting the
function again after you press the START/STOP button. However, you cannot override
preheating when using the Grill function.
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How can I deep clean the splatter shield?
The splatter shield should be cleaned after each use and is dishwasher safe. Over time,
the splatter shield front tabs and frame may accumulate grease buildup. Soaking the
splatter shield overnight will help soften the baked-on grease. After soaking, use the
cleaning brush to remove the grease from the stainless steel frame and front tabs.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer
Service at 1-877-646-5288.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC . Warranty coverage applies to the original owner and to the original product only
and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner's Guide, subject
to the following conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2.
In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
Our Customer Service Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for
select product categories.
1.
Normal wear and tear of wearable parts (including cooking pot, grill grate, crisper basket,
splatter shield, etc.), which require regular maintenance and/or replacement to ensure the
proper functioning of your unit, are not covered by your warranty. Replacement parts are
available for purchase at ninjaaccessories.com.
2.
Any unit that has been tampered with or used for commercial purposes
3.
Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the splatter shield and grease collector clean), or damage
due to mishandling in transit.
4.
Consequential and incidental damages.
5.
Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized
by SharkNinja.
6.
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement.
A fee of $19.95 (subject to change) will be charged when SharkNinja ships the repaired or
replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
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