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Customer Care & Warranty
Nugeni Customer Care Helpline
1-866-677-4420
Monday – Friday, 7:00am – 7:00pm PST
www.mynugeni.com
questions@mynugeni.com – emails will be responded to within 24 hrs.
Nugeni Registration + Customer Care
Thank you for purchasing a Nugeni product! We welcome you to our family, and look forward to your feedback
as we grow. Please register your appliance within 10 days of purchase. Registering will allow for more efficient
customer service, easier processing of warranty and service repairs, and special promotions and offers on our
newest products. The registration process is quick and easy. Please do so online at www.mynugeni.com/
registration, or by calling our customer care helpline at 1-866-677-4420. To complete your registration, you
will need your receipt, date of purchase, and unit's serial number, located on a sticker on the underside of your
handheld unit(s), as well as on the mopstick cradle area (if applicable).
If you have questions or comments about your Nugeni purchase, we are here to help! Most concerns or
troubleshooting techniques can be resolved over the phone. If not however, we will coordinate the most efficient
service and repair process, and in many instances your product will be covered under warranty. If you have not yet
registered your product, please do so immediately. Safeguard your receipt for the lifetime of your product.
If you are interested in purchasing additional parts, accessories, or models, please call us or visit our website at
www.mynugeni.com.
Two (2) YEAR LIMITED WARRANTY, Terms & Conditions
NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event a warranty
claim must be filed.
What is Covered
Your Nugeni steamer is warranted against original defects in materials and workmanship for a period of 2 years
from the date of purchase, if used under normal conditions in accordance with this manual. The warranty is
granted to the original purchaser and members if his/her immediate household. If you do not have proof of
purchase, the warranty period will begin 90 days after the manufacture date of this unit, as recorded through
Nugeni's manufacturer data records. Nugeni will, at its option, repair or replace free of charge (parts and
labor), a defective cleaner or cleaner part covered by this warranty. Proof of purchase and/or registration is
required, and a fee up to $19.95 will be charged to cover the cost of return freight. Nugeni will not refund the
consumer's purchase price. This limited warranty is subject to the following terms:
What is Not Covered
• any use other than what is described in this manual
• purchased units from unauthorized dealers
• use of the product in a commercial operation
• parts of the cleaner that require replacement under normal use, including: the cleaning pads
• steam cleaner accessories
• any damage resulting from abuse, careless handling, or where intentional misuse can be identified
• damage from outside weather and conditions, due to improper storage and use
1-866-677-4420
All manuals and user guides at all-guides.com
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