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TROUBLESHOOTING TABLE
The following table gives checks and actions that you can perform if your machine does not operate correctly. If
these do not identify/remedy the problem, contact your service agent.
WARNING: Switch off and remove plug from power source before investigating fault.
Symptom
Chainsaw fails to
operate
Chainsaw
operates
intermittently
Dry chain
Kickback Brake/Run
Down Brake
Chain/chain bar
over-heats.
Chainsaw rips,
EN
vibrates, does not
saw properly.
20
Possible Cause
Low battery charge.
Chain brake not in the proper
position.
Over heating
Applying too much pressure
while cutting.
Loose connection.
Internal wiring defective.
On/Off switch defective.
No oil in reservoir.
Vent in oil filler cap clogged.
Oil passage clogged.
Brake does not stop chain
No oil in reservoir.
Vent in oil filler cap clogged.
Oil passage clogged.
Chain is over tensioned.
Dull chain.
Chain tension too loose.
Dull chain.
Chain worn out.
Chain teeth are facing in the
wrong direction.
Remedy
Charge both the battery packs.
Check to see if the chain brake is in position
. Refer to CHAIN BRAKE for details.
Place the machine in a cool, ventilated place
to cool it down.
Applying relatively less pressure while
cutting.
Contact service agent.
Contact service agent.
Contact service agent.
Refill oil.
Clean cap.
Clean oil passage outlet.
Contact service agent.
Refill oil.
Clean cap.
Clean oil passage outlet.
Adjust chain tension.
Sharpen chain or replace.
Adjust chain tension.
Sharpen chain or replace.
Replace chain.
Reassemble with chain in correct direction.

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