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8. TROUBLESHOOTING
The following simple issues may be handled by the user. Please call the after-sale service department
if the issues are not settled.
PROBLEMS
Non-operational unit
Odor
Long-term operation of
compressor
Light does not work
The doors do not close
properly
Loud noises
IMPORTANT
• The appliance may emit heat during operation, especially in summer, due to heat radiation from
the condenser. This is normal.
•
Condensation: Condensation may appear on the outside surface and on the freezer door seals
when the ambient humidity level is high. This is a normal phenomenon. Condensation can be
wiped off with a dry towel.
• Buzzing/Humming: The unit may emit a buzz (noise) generated by the compressor, especially
when starting and stopping.
TO CONTACT THE AUTHORIZED SERVICE CENTRE:
T : 450.963.1303 / 1.888.651.2534
Email :
customer@agintl.qc.ca
Opening hours : Monday to Friday 8h30 to 16H30 EST
CAUSES AND SOLUTIONS
• Make sure the appliance is plugged in and properly connected to power
source.
• Low voltage.
• Power failure or short-circuit.
• Odorous foods should be properly and tightly wrapped.
• Verify for presence of rotten food that may need to be discarded.
• Check if the unit needs to be cleaned.
• The appliance may operate for a longer period of time in summer when
the ambient temperature is higher.
• Do not fill the appliance with too much food at one time.
• Do not store foods until they are cooled - at room temperature.
• Frequency of door opening may cause compressor to run longer.
• Verify if the appliance is properly connected to power source.
• The light is damaged or worn out.
• The appliance door is blocked by food containers.
• The appliance is Too full.t
• Appliance is not levelled preventing the door from shutting properly .
• Make sure food is stored properly.
• Make sure the appliance is levelled.
• Make sure the refrigerator components are correctly in place.
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