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Problems and Solutions
A recorded disc cannot be read
• Is the disc inserted into the disc tray with the label side facing up?
• Are you using a blank disc?
• Is the disc dirty or scratched?
• Check that the required application software is installed in the usage environment.
• Is the device installed in a flat location?
• The optical components or disc may have condensation on them. Therefore, turn the device power
off for a period of time and wait for it to fully dry before usage.
For other details on how to record on discs, refer to the manual or help screens for the application
software being used.
For more stable disc recording and playback
The operating temperature range for this product is +5 °C to +35 °C (41 °F to 95 °F). However,
recording and playback at normal temperatures is recommended in order to ensure stable recording
as well as playback on various players and drives.
Region codes
The region code for the drive can be set only five times (including the initial setting). The region
code selected with the fifth setting will be locked as the final region code. Accordingly, take care when
changing this code.
• DVD discs that do not have a region code set can be played on all players.
There are no images. There is no sound.
• Digital output of BD-Video content (output using DVI or HDMI terminals) requires graphics
functionality and monitors that support HDCP standards.
Check that your PC environment supports HDCP standards.
Playback of BD-Video content and other high-definition videos requires very high processing
power. If you encounter phenomena such as frame dropping or choppy audio, it may be possible
to prevent this by reducing the load on the PC, either by stopping resident software or using video
playback support functionality in the graphics function.
Review the operating environment, and try playback again with as little load on the PC as possible
from other applications.
Playback of BD-Video content requires periodic updates to the playback software, as the content
decryption key has an expiration date. Before playback, ensure that the latest update from the
software manufacturer has been applied.
• During DVD-Video title playback, if the playback software counter is counting correctly and audio
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