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Troubleshooting Procedures (cont.)
Symptoms
Troubleshooting the Neckjet System
Symptoms
14. Keypad does not respond
when neckjet mode is selected.
15. Pump operates but neckjets do
not turn on. Indicator bar on
user keypad is flashing.
16. Pump operates but neckjets do
not turn on. Indicator bar on
user keypad is NOT flashing.
17. Water flows from neckjets, but
neckjets do not pulse.
1018963-2-C
All manuals and user guides at all-guides.com
Probable Causes
D. Remote control does not work.
E. Control does not work.
Probable Causes
A. User keypad does not work.
A. Pillow is not installed.
B. Reed switch does not work.
C. Wiring harness from neckjet to
control is loose, disconnected
or damaged.
A. Neckjet line is blocked.
B. Wiring harness from neckjet to
control is loose, disconnected
or damaged.
C. Butterfly valve does not work.
D. Control does not work.
A. Wiring harness from neckjet
pulse cannister to control is
loose, disconnected or
damaged.
B. Pulse cannister does not work.
C. Control does not work.
16
Recommended Action
D. Replace remote control.
E. Replace control.
Recommended Action
A. Replace user keypad.
A. Make sure the pillow is
properly attached to the neckjet
body.
B. Check reed switch wiring and
replace if necessary.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
A. Disconnect neckjet hoses and
remove blockage.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. Replace butterfly valve.
D. Replace control.
A. Check wiring for proper
connections. Replace wiring
harness if necessary.
B. Replace pulse cannister.
C. Replace control.
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