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Problem
Areas of
discoloration or
dark streaks on
the cooktop
Plastic melted to
the surface
Pitting
(or indentation)
of the cooktop
Frequent cycling
off and on of
surface elements
Control knob will
not turn
Possible causes
Improper cookware
being used.
Hot surface on a
model with a
light-colored
cooktop.
Food spillovers not
cleaned before
next use.
Incorrect cleaning
methods being used.
Hot cooktop came
into contact with
plastic placedon
the hot cooktop.
Hot sugar mixture
spilledon the
cooktop.
Improper cookware
being used.
Cooktop control
improperly set
What to do
• Marks from aluminum and
copper pans as well as
mineral deposits from water
or food can be removed
with the cleaning cream.
• This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
• See the Cleaning the glass
cooktop section.
• Use recommended cleaning
procedures.
• See the Glass surface-
potential for permanent
damage section in the
Cleaning the glass cooktop
section.
• Call a qualified technician for
replacement.
• Use only flat cookware to
minimize cycling.
See Surface elements cycle
on and off section.
• When the knob is in the Off
position, it must be pushed in
before it can be turned.
When the knob is in any
other position, it can be
turned without being pushed in.
support@thermomate.com
3330-A Marathon Ct Charleston, SC 29418
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