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Who provides the service?
The assistance service chosen and
authorised by IKEA will provide the service
through its network of authorised Service
Partners.
What does this warranty cover?
The warranty covers any manufacturing
defects (functional defects), from the date
of purchase/delivery of the appliance. This
warranty applies to domestic use only. Any
exceptions are described under "What is
not covered by the warranty?". During the
warranty period, repair costs
(spare parts, labour and travel costs of
technicians) will be borne
by the assistance service, provided that
access to the equipment for repair work
does not involve any special costs. These
conditions are in accordance with EU
directives (No. 99/44/EC) and local
regulations. Any replaced components
become the property of IKEA.
How will IKEA solve the problem?
The assistance service appointed by IKEA
to carry out the intervention will examine
the product and decide, at its sole
discretion, whether it is covered by the
warranty or not. The IKEA Assistance
Service or its authorised Service Partner,
through their respective Service Centres,
at their sole discretion, will repair the
defective product or replace it with an
equal product or one of equivalent value.
What is not covered by the warranty?
• Normal wear and tear
• Damage caused deliberately, damage
caused by failure to comply with the op-
erating instructions, incorrect installa-
tion or by connecting to an incorrect
voltage. Damage caused by chemical or
electro-chemical reactions, rust, corro-
sion or damage caused by water, includ-
ing damage caused by the presence of
excessive limescale in the water pipes.
Damage caused by weather and natural
events.
• Consumables, including batteries and
light bulbs.
• Damage to non-functional and decorat-
ive parts that do not affect the normal
use of the appliance, including scratches
and colour differences.
• Accidental damage caused by foreign
bodies or substances and damage
caused by cleaning or eliminating clog-
ging from filters, drainage systems or
detergent trays.
• Damage to the following components:
glass ceramic, accessories, baskets for
cutlery and tableware, supply and drain-
age pipes, light bulbs and light bulb cov-
ers, grilles, knobs, coating and parts of
coating. Unless it can be proved that
such damage was caused by manufac-
turing errors.
• Cases in which functional detects are not
found by the technician upon inspec-
tion.
• Repairs not performed by our author-
ised Assistance Service and/or by an au-
thorised contractual Service Partner or if
non-original spare parts are used.
• Repairs caused by incorrect installation
or installation not in accordance with the
specifications.
• Cases of improper use and/or non-do-
mestic use of the appliance, e.g. profes-
sional use.
• Transport damage. If it is the customer
who transports the product to his/her
home or to another address, IKEA is not
responsible for any damage that may
occur during transport. On the other
hand, if IKEA delivers the product to the
customer's address, any damage to the
product during transport will be covered
by IKEA.
• Costs relating to the first installation of
the IKEA appliance. However, if an IKEA
service provider or its authorised part-
ner repairs or replaces the appliance
within the terms of this warranty, the
service provider or authorised partner
will reinstall the repaired appliance or in-
stall the replacement appliance, if neces-
sary. These restrictions do not apply to
regular work carried out by qualified
technicians with original spare parts to
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