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Alarms, Notifications, Communication Errors 10
What to do: Tap OK, DEACTIVATE POD NOW. Change your Pod. Check your
blood glucose.
Call Customer Care – an unexpected error is detected in the Pod or PDM.
The Pod, PDM, or both may sound the alarm.
Message: Call Customer Care. Remove Pod now. Call Customer Care.
Ref: <reference number>.
What to do: Tap OK to silence the alarm. Remove your Pod. Call Customer
Care immediately. Check your blood glucose.
System error – an unexpected error is detected in the Pod or PDM. The Pod,
PDM, or both may sound the alarm.
Message: System error. Remove Pod now. Call Customer Care.
Ref: <reference number>.
What to do: Tap OK to silence the alarm. Remove your Pod. Call Customer
Care immediately. Check your blood glucose.
PDM error – an unexpected error is detected in the PDM. The PDM sounds
the alarm.
Message: PDM error. Remove Pod now. Call Customer Care.
Ref: <reference number>.
What to do: Tap OK to silence the alarm. Remove your Pod. Call Customer
Care immediately. Check your blood glucose.
PDM error
Message: PDM error. Tap 'OK' to reset the clock.
What to do: Tap OK. Reset the clock. Change your Pod. Check your blood
glucose.
Pod deactivation required
Message: Pod deactivation required. Tap 'OK' to deactivate.
What to do: Tap OK, DEACTIVATE POD NOW to deactivate your Pod.
Remove your Pod.
PDM memory corruption
Message: PDM memory corruption. Remove Pod now. Call Customer Care.
Tap OK to reset PDM and delete all user settings.
What to do: Tap OK to reset your PDM. This deletes all of your user settings,
but does not delete your history records. The PDM guides you through re-
entering your user settings, and the date and time, if necessary. Consult your
healthcare provider if you do not know your user settings.
115
Effective Date: 18OCT2020, PCO-000235
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