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No Power to the
System (Battery)
operates, but red
indicator light not
Inadequate Mist
System turns
automatically
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EMI-018-21 Multilingual Manuals - 040521
TROUBLESHOOTING, SUPPORT, & REPAIR
INDICATIONS & REMEDIES
PLEASE SEE BELOW FOR EASY INSTRUCTIONS FOR ADDRESSING
ISSUES THAT MAY ARISE WHILE USING THE EPIX360™
Issue
•
•
•
•
System
•
illuminating
•
•
•
•
No Mist or
•
•
•
•
•
Nozzle Tip
•
leaking or
dribbling
•
•
on and off
Reason
Battery Not Installed
Correctly
Battery Not Charged
Battery Does Not Slide
Easily into the slot (Do
not try to slam the
battery to seat)
High Voltage power
supply LED is broken
High voltage power
supply is not working
Tank Empty
Tank Not Seated
Correctly
System Lines not
primed
Battery Not fully
charged
Nozzle Clogged
Release check valve
missing from port of
system
Internal Component
Leak
Pump Failure
Remove tank when
system not in use.
Nozzle Extension &
Tip are not lined up
or check valve is not
seated correctly
Trigger button failure
Main electrical
componets have been
exposed to liquid/
moisture
Troubleshooting
Verify battery connector issue
by trying the 2nd battery to
determine if it will not seat
correctly. if not, Battery is
mechanically obstructed
Call Customer Care
•
Fill Tank
•
Remove Tank and Re-
apply
•
Prime System for 5 to 10
seconds after replacing
tank
•
Charge to Full battery
•
Remove Nozzle Tip to
check if any residual or
contaminant is blocking
•
Replace check valve if
missing
•
Call Customer Care
Verify the nozzle tip is
hand tighened in place
Call Customer Care
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