Return Procedure - NetSpa OCTOPUS SP-OCT165 Guide D'installation Et D'utilisation

7. TROUBLE SHOOTING

7.3. Return procedure

In case of malfunction, please contact the customer service center NetSpa by connec-
ting to the following address: http://support.netspa.eu
After verifying your information, and an online diagnosis of your spa one of our repre-
sentatives will contact you to provide you indicated the procedure.
If necessary, we will ask you to return the pump unit of your spa for a complete diagno-
sis and repair.
1) Disconnect the spa
4) Empty the remaining water within
the pump unit.
7) After a complete diagnosis in our
center, you will receive the replace-
ment pump unit.
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2) Do not empty the pool by screwing
the caps inside the pool
5) Pack appropriately the pump unit
in its original packaging including your
return authorization.
8) Connect the unit pump to the pool
using the 3 connectors to screw.
Ensure the icons on the pump and the
pool match up
3) Unscrew the three connectors from
the pump unit.
6) Ship the pump unit.
9) Unscrew the caps inside the pool.
Your spa is ready to be used.