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WFSW15 - WI-FI SMART SWITCH
TROUBLESHOOTING GUIDE
Symptom
Device does not function. The LED indicator is OFF
Device functions normally using the switch push
buttons but not from the Amazon Alexa App. The LED indicator blinks ON
and OFF about once per second
Device functions normally both locally and through the Amazon Alexa
App but cannot be controlled from a toggle switch
FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1: This device may not cause harmful interference, and
2: This device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC CAUTION:
Any changes or modifications not expressly approved by Eaton Wiring Devices could void the user's authority to operate the equipment.
This device complies with Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
BEFORE INSTALLATION!
EATON WIRING DEVICES LIMITED 2 YEAR WARRANTY
Eaton Wiring Devices warrants its Switch to be free of defects in materials and workmanship in normal use and service for a period of two years from date of original purchase. THIS TWO (2) YEAR LIMITED WARRANTY IS IN LIEU OF
ALL OTHER WARRANTIES, OBLIGATIONS, OR LIABILITIES, EXPRESSED OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THAT IS IN DURATION IN EXCESS OF
TWO YEARS FROM THE DATE OF ORIGINAL CONSUMER PURCHASE). NO AGENT, REPRESENTATIVE, OR EMPLOYEE OF EATON HAS AUTHORITY TO INCREASE OR ALTER THE OBLIGATIONS OF EATON UNDER THIS WARRANTY. To
obtain warranty service for any properly installed Eaton Switch that proves defective in normal use send the defective Switch prepaid and insured to Quality Control Dept., Eaton Wiring Devices, 203 Cooper Circle, Peachtree City, GA
30269; in Canada: Eaton Wiring Devices, 5925 McLaughlin Road, Mississauga, Ontario L5R 1B8. Eaton will repair or replace the defective unit, at its option. Eaton will not be responsible under this warranty if examination shows that
the defective condition of the unit was caused by misuse, abuse, improper installation, alteration, improper maintenance or repair of damage in shipment to Eaton. EATON SHALL HAVE NO RESPONSIBILITY FOR INSTALLATION OF
THE Switch, OR FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR ANY SPECIAL, INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, RESULTING FROM DEFECTS IN THE Switch OR FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE EXCLUSIVE REMEDY FOR BREACH OF THE LIMITED WARRANTY CONTAINED HEREIN IS THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT AT EATON'S OPTION.
IMPLIED WARRANTIES (IF ANY) INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, ARE LIMITED IN DURATION TO A PERIOD ENDING TWO YEARS FROM
THE DATE OF ORIGINAL CONSUMER PURCHASE. IN NO CASE SHALL EATON'S LIABILITY UNDER ANY OTHER REMEDY PRESCRIBED BY LAW EXCEED THE PURCHASE PRICE. Some states do not allow the exclusion or limitation of
incidental or consequential damages or allow disclaimers or modifications of or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some Canadian provinces do not allow exclusion or vari-
ance of implied warranties so that some or all of the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state and province to province.
Read enclosed instructions carefully. If you have any questions concerning use or care of this product, please write: Consumer Service Division, Eaton Wiring Devices, 203 Cooper Circle, Peachtree City, GA 30269.
Possible Cause
A) Circuit breaker is off or tripped
B) Improper wiring
C) Defective switch
A) Switch is not included in the Wi-Fi network
B) No Wi-Fi signal
A) Device is not wired correctly to the 3-way terminal of the Wi-Fi smart
switch
Solution
A) Turn on the circuit breaker
B) Check and correct wiring
C) Replace switch
A) Include the switch in the Wi-fi network using the Amazon Alexa App
B) Check that the router is functioning properly
C) Go through the Factory Reset procedures and re-add the device to the
Amazon Alexa App
A) Refer to the wiring diagram and check to make sure the device is wired
correctly
www.eaton.com/wiringdevices
www.eaton.com
EIS-0250-EFS (REV. B)
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